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Senior Systems Engineer: Data Centre

Job Ref
270294
Job Type
Permanent
Employer Type
Recruitment Agency
Date Added
11 Jan 2017
* There have been 5 applications to this job.
* This job has been viewed 1493 times.
Employer:
BCX

Location:
Western Cape

Salary:
Market related

Benefits:


Role details:
To provide highly specialised technical support and guidance directly to clients through high level analysis, diagnosis and problem solving, qualifying the product fit, installation, implementation of Linux systems and defining support needs for the client. Perform activities under supervision.
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CONTEXT
•Take cognisance of industry compliance requirements
•The need to be aware of changes in clients operational and medium to long term objectives and ICT requirements
•Understand the current BCX service model
•The need to be aware of and adhere to SLA / OLA requirements
•Have a conceptual understanding of the Service delivery model.
•Awareness of latest updates of Service Catalogue which form the basis of Service delivery
•The need to be in alignment with Client Services Models
•Awareness of emerging and current technology

CUSTOMERS
•External Clients

ROLES
•AIX Operating system support
•Power VM support
•System Mirror High Availability Cluster Support
•Scripting support
•Application Support
•Capacity Management
•Conduct Research
•Change Management
•Documentation/Technical Authoring
•Hardware/Software Installation
•Porting/Software Installation
•Systems Integration
•Systems Testing

Job Requirements -

EDUCATION
•Grade 12, NQF Level 4
•AIX certified
•ITIL Foundation Certification

EXPERIENCE
•AIX experience is a non-negotiable for this position
•Minimum 4 years experience in a similar position

REQUIREMENTS
•Cellular phone
•Driver's license
•Motor vehicle
•After hours Standby support will be required
•Ensuring that a professional, personalised message is recorded on their cell phone and landline
•Ensuring that the message facility is activated when you are unavailable to take calls
•Regularly checking for new messages
•Timeously responding to all messages in order to ensure excellent customer service

COMPETENCIES
•Proficient in AIX support
•Scripting skills
•ITIL Framework
•Operational Structure (organogram)
•Problem Solving Skills (both technical & soft)
•Report writing skills
•Understands BCX's Policies and Procedures
•Understands Client Policies and Procedures
•Understand BCX's Business Values and Ethics

Core Competencies:
•Teamwork
•Analytic Thinking
•Communication
•Conceptualisation
•Customer Excellence Orientation
•Insight
•Initiative
•Flexibility

Education -

Senior Certificate (Grade 12)


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