Business Connexion is a leading ICT service provider within Africa and our Industrial Solutions business area is hiring! We are urgently looking for a Customer Engineer to support our client in the Pretoria area.

As a Customer Engineer you will be required to work under minimal supervision, and be responsible for Providing more routine hardware service, or 'remote' diagnostic activities under close supervision

CONTEXT

Be aware of changes in clients strategic objectives and ICT requirements
Take cognisance of ITIL compliance requirements
Understand the change in the service model to a services on demand in BCX model
Analyse client needs and advise on certain solutions in conjunction with the relevant BCX competencies
CUSTOMERS

Service Delivery Manager
BCX Competency Centres
BCX Delivery Team Client Employee/Users Team Leader Supervisor
ROLES

Manage Configurations
Coordinate Computer Operations
Install Hardware/Software Support UsersEDUCATION

Grade 12

NQF Level 4
ITIL Foundation certification
EXPERIENCE

2-3 years relevant experience
REQUIREMENTS

Cellular phone
Driver's license
Motor vehicle
Ensuring that a professional, personalised message is recorded on their cell phone and landline
Ensuring that the message facility is activated when you are unavailable to take calls
Regularly checking for new messages
Timeously responding to all messages in order to ensure excellent customer service
COMPETENCIES

Knowledge and skills:
Computer And Information Literacy
Interpersonal Skills
ITIL Framework
ITIL Foundation Certification
Microsoft Office Product Suite
Telephone Etiquette
Understands BCX's Business Ethics And Values Core
Competencies:

Communication
Conformity
Customer excellence orientation
Feedback
Listening potential
Organising Reading comprehension Tact
The appointment will be made in line with Employment Equity Commitments