Amazon has built a reputation for excellence with recent examples of being named #1 in customerservice, #1 most trusted, and #2 most innovative. Amazon Web Services (AWS) is carrying on thattradition while leading the world in Cloud technologies. As a member of the AWS Support team youwill be at the forefront of this transformational technology assisting a global list of companiesthat are taking advantage of a growing set of services and features to run their mission-criticalapplications. You will work with leading companies in this space and directly with the engineeringteams within Amazon developing these new capabilities.


AWS Support provides globaltechnical support to a wide range of external customers as they build mission-critical applicationson top of AWS services such as Amazon S3 and Amazon EC2. We have a team of talented SupportEngineers located in 8 countries around the world, and are growing rapidly.

We are seekingDevops Support Engineers with an affinity for big-datatools.


Every day will bring new and exciting challenges on the job whileyou:

Learn and use groundbreaking technologies
Apply advanced troubleshootingtechniques to provide unique solutions to our customers' individual needs
Interact withleading technologists around the world
Work directly with Amazon Web Service architects tohelp reproduce and resolve customer issues
Leverage your extensive customer supportexperience to provide feedback to internal AWS teams on how to improve our services
Drivecustomer communication during critical events
Drive projects that improve support-relatedprocesses and our customers technical support experience
Write tutorials, how-to videos, andother technical articles for the customer community
Work on critical, highly complexcustomer problems that may span multiple AWS servicesAmazon has built a reputation for excellencewith recent examples of being named #1 in customer service, #1 most trusted, and #2 most innovative.Amazon Web Services (AWS) is carrying on that tradition while leading the world in Cloudtechnologies. As a member of the AWS Support team you will be at the forefront of thistransformational technology assisting a global list of companies that are taking advantage of agrowing set of services and features to run their mission-critical applications. You will work withleading companies in this space and directly with the engineering teams within Amazon developingthese new capabilities.


AWS Support provides global technical support to a wide rangeof external customers as they build mission-critical applications on top of AWS services such asAmazon S3 and Amazon EC2. We have a team of talented Support Engineers located in 8 countries aroundthe world, and are growing rapidly.

We are seeking Devops Support Engineers with anaffinity for big-data tools
.


Every day will bring new and exciting challenges onthe job while you:
Learn and use groundbreaking technologies
Apply advanced troubleshootingtechniques to provide unique solutions to our customers' individual needs
Interact with leadingtechnologists around the world
Work directly with Amazon Web Service architects to help reproduceand resolve customer issues
Leverage your extensive customer support experience to providefeedback to internal AWS teams on how to improve our services
Drive customer communication duringcritical events
Drive projects that improve support-related processes and our customers technicalsupport experience
Write tutorials, how-to videos, and other technical articles for the customercommunity
Work on critical, highly complex customer problems that may span multiple AWSservices



Basic Qualifications


Bachelors degree in InformationTechnology, Computer Sciences, Engineering, Maths/Physics or equivalent qualifications.
StrongLinux system administrator skills
Excellent knowledge of Hadoop architecture and administrationand support
Proficient in Map-Reduce, Zookeeper, HBASE, HDFS, Pig, Hive.
Python, and shellscripting; experience with Chef a plus.
Expert understanding of ETL principles and how to applythem within Hadoop.
Be able to read java code, and basic coding/scripting ability in Java,Perl, Ruby, C#, and/or PHP.
Experienced with linux system monitoring and analysis.
Goodunderstanding of distributed computing environments.
Excellent oral and written communicationskills
Customer facing experience / strong customer focus
Strong multi-tasking skills
Strong analysis and troubleshooting skills and experience
Self-starter who is excited aboutlearning new technology
Open to working non-standard hours (no night shifts) including aSun-Mon or Fri-Sat weekend


Networking (DNS, TCP/IP)
Databases (MySQL, Oracle,MSSQL)
Exposure to Virtualization (VMware, Xen, Hypervisor)
Prior working experience withAWS - any or all of EC2, S3, EBS, ELB, RDS, Dynamo DB, EMR
Exposure to security concepts / bestpractices
Expertise with IPsec, VPN, Load Balancing, Iperf, MTR, Routing Protocols, SSH, NetworkMonitoring / Troubleshooting tools
Experience managing full application stacks from the OS upthrough custom applications

Amazon Web Services is hiring. For more information:http://aws.amazon.com/careers/

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