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IT Helpdesk Operator

Job Ref
248536
Job Type
Permanent
Employer Type
Recruitment Agency
Date Added 21 Nov 2014
Expiry Date 5 Dec 2014
* There have been 29 applications to this job.
* This job has been viewed 3296 times.
Employer:
Communicate Personnel (Cape Town)

Location:
Western Cape

Salary:
ZAR20000 - ZAR20000 PM

Benefits:


Role details:
If you are an IT Helpdesk Operator wanting to further your knowledge and career, the perfect job opportunity is now available to you. A company whose focus is rewards and fulfilment services for a “win-win” outcome between an organisation and an individual is offering an exciting opportunity to an individual who has strong communication skills and administration skills and is able to work with a dynamic group of people, to join their lively team.
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Qualification:

Tertiary Degree/Diploma in IT/IS is advantageous



Skills & Experience:

Minimum 2 years contact centre based IT Support experience

Relevant IT Support qualification

Experience in:

Understanding relevant policies, processes and procedures

Ability to understand, capture and handle resolving and escalating queries



Job Description:

As the IT Helpdesk Operator, some of your core responsibilities will be to provide prompt feedback to queries as well as subject matter expertise to the Account Team regarding technical, end user issues and user acceptance tests and producing relevant reports to Account Team. You will need to implement continuous improvement initiatives as required. You will need to have strengths in administration and liaison and interpersonal skills.





Please apply directly, by clicking on the apply button or visit www.communicate.co.za for more exciting IT jobs.

If you have not had any response in two weeks, please consider your application unsuccessful. Your profile will be kept on our database for any other suitable roles / positions.

We also invite you to contact us to discuss other exciting IT opportunities in our niche area!

For more information please call 021 418 1750, Kirsten Adams, quoting the ref: CIT017428 or email your CV to response@communicate.co.za


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