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Software Support Consultant

Job Ref
270788
Job Type
Permanent
Employer Type
Company
Date Added 12 Dec 2016
Expiry Date 9 Jan 2017
* There have been 17 applications to this job.
* This job has been viewed 2661 times.
Employer:
Fusion Software

Location:
Gauteng

Salary:
ZAR12000 - ZAR14000 PM

Benefits:


Role details:
Set up of new and existing Project software – This includes Hiding and Renaming Labels. Customizing Templates and Capturing/Importing Data .
Telephonic support to clients
Assist with creation of documentation
Install and update client’s PC
Install applications on client’s PC (SQL, .net frame work)
Assist with client support queries such as: Code generation, SQL Error’s, Basic Training on the CRM, Jobs & Tickets
Assist with client support queries over team viewer
Import client’s data using FS Function this also means i.e.: Users, password, client info etc.
Troubleshoot network problems (Firewall, SQL browser, Windows 8 app data folder and Security permissions
Follow up with clients
Follow up with FS SLA clients
Assist together training manuals
Have an updated FS demo on PC to do testing and to update FS Demo regularly.
Keep track of all the new modules and changes
Prioritise work
Be professional with clients

Other requirements
Must have own transport
Fluent in English
Team player




 
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