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Support Analyst (BIS)

Job Ref
268546
Job Type
Permanent
Employer Type
Company
Date Added 29 Aug 2016
Expiry Date 26 Sep 2016
* There have been 18 applications to this job.
* This job has been viewed 2573 times.
Employer:
Qinfo Consulting

Location:
Gauteng

Salary:
Market related

Benefits:


Role details:
This role will provide 3rd Line Application Support & Enhancement services to a number of business critical and regulatory applications.
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Application Support
Has strong operational knowledge of the service desk and incident systems Monitor operational jobs on a daily basis, managing incidents when errors or exceptions occur Pro-actively review systems to fix incidents before they become service affecting or to improve productivity/performance Provide ongoing 3rd line application support in the resolution of client queries/incidents/problems on a day-to-day basis. Own the resolution of incidents within the agreed Service Levels Manage and successfully implement service orders raised by clients or small change

Application Enhancement - Small Change
Creating and amending programs in accordance with the design following relevant code management procedures and applying agreed coding standards. Planning, designing and conducting tests of programs, correcting errors and re-testing to deliver an error-free product.
Proposing options to meet business area requirements and prepare cost/benefit for the business area to evaluate. Reacting quickly and as necessary to live software errors and service problems to limit downtime and resolve the problem during project handover. Documenting all work in accordance with agreed standards and with re-use in mind. Conducting reviews of supplied specifications, with others as necessary. Taking part in reviews of own work and leading reviews of colleagues’ work. Completing assignment work to budget, time and quality requirements. This includes a combination of performing operational support tasks to agreed service standards and supporting enhancements or other technical projects. Establishing and maintaining agreed standards applicable to the work undertaken and ensuring these, and other mandatory standards and architectures, are adhered to. Providing expert advice in some or all aspects of the programming methods, tools and/or standards used in the Application Delivery organisation.

Capability Growth
Building and maintaining an expert understanding of the various stages of software development, enhancements, and support Providing guidance and assistance to colleagues Interfacing with other teams, sharing technical knowledge and expertise and resolving issues as necessary. Acting as a point of reference for both internal and external technical queries. Assisting with the implementation of operational objectives for relevant team/programme. Supporting the implementation of strategy and policy issues by involvement in development/change and/or advice to other technical areas and making recommendations to improve procedures and working practices. Transformation (5%) Proposing areas for improvement within own technical sphere to help achieve the BIS Goals Reviewing and recommending process improvements, helping to implement where possible Building collaborative relationships within and outside BIS to promote best practice

Education and Experience
Required BSc Degree in Computer Science or BCom Informatics or equivalent NQF level 6 qualification or higher or seven (7) years experience in information management within the information technology industry 3 – 5 years relevant technical experience

Knowledge & Skills: (Maximum of 6)
Incident and Problem Management. Strong technical domain knowledge is essential. Good understanding of data & data integrity concepts Good analytical investigation techniques Good organisational skills Good written & oral communication skills Ability to work under own initiative Good business knowledge

Competencies: (Maximum of 8 competencies)
Deciding and initiating action Coping with pressure and setbacks Relating and networking Adapting and responding to change Persuading and influencing Creating and innovating Applying expertise and technology Delivering results and exceed customer expectations



 
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