Customer Services Manager (Table View, Cape Town)Requirements:

Matric (Additional qualifications would be an advantage)
At least 5 years’ experience in a similar customer service position
Good knowledge of MS Office suite of programmes
Knowledge of the Consumer Protection Act
Proven ability to:
Strengthen reputation and local involvement of the business operation
Ensure customer/member cantered performance
Ensure execution and achieve results
Ensure planning and improvement
Understanding of procedures, policies, rules and regulations pertaining to the frontline and merchandise area
Well-developed interpersonal skills
Ability to influence
Planning and organizing skills
Excellent customer service orientation 
High level of integrity  

 
Duties and Responsibilities:

To enhance customers’ store experience, either face to face or telephonically, through effective resolution of queries and complaints and the provision of relevant and accurate information
Enhance customer interaction by responding to and anticipating customer needs and queries, including correctly advising and informing customers around promotional activities and financial product offerings
Management of all customer complaints timeously and professionally and maintaining and managing levels of satisfaction with regard to complaint resolution
Utilisation of the ‘Chat to Us’ system to view logging, tracking and resolution of customer complaints
Monitoring of internal customer processes and providing feedback to relevant Line Managers around issues negatively impacting on customer service
Ensure all marketing material pertaining to promotional activity in stores is timeously and appropriately displayed and visable
Monitor housekeeping standards
Reporting

 
 
 
You will need to reside in Table View or surrounding area.
 
Please take note: If you have not been contacted within 14 days, please consider your application unsuccessful.
Your details will be held for future vacancies.
Please visit our website www.mprtc.co.za to upload your CV and for more information.