JOB SEEKERS
EMPLOYERS
JOBS QUICK-SEARCH
.net
.net developer
a+
abap
account manager
accountant
admin
administrator
analyst
architect
bookkeeper
business analyst
business intelligence
c#
call centre
ccna
cisco
cloud
cobol
consultant
delphi
desktop
desktop support
developer
engineer
finance
graduate
graduates
helpdesk
internship
it manager
it support
it technician
java
java developer
junior developer
legal
linux
manager
marketing
mcse
network
network administrator
oracle
personal assistant
php
php developer
programmer
project
project administrator
project manager
receptionist
sales
sap
secretary
security
sql
support
technical support
technician
test analyst
tester
web developer
NEWSLETTER
FOLLOW US
Remedy Call Administrator ( 12-month contract )
Job Ref
284197
Job Type
Contracting
Employer Type
Company
Date Added
8 Mar 2021
Expiry Date 5 Apr 2021
Expiry Date 5 Apr 2021
* There have been 9 applications to this job.
* This job has been viewed 3831 times.
Employer:
BCX
Location:
Gauteng
Salary:
Market related
Benefits:
Role details:
Perform User Communication on in-scope ITAM Calls
Perform Request and incident management for the following ITAM processes:
1 Request for asset information
2 Asset repairs
3 Lost and Stolen Assets
4 Staff Asset purchases
5 Asset returns related to Terminations (Leaver)
6 Asset Retrievals related to projects and BAU requests
Ensure all related Systems are updated with required information as per calls logged
Provide related Reporting as agreed
Attend to customer escalations
Deliver against the Customer Specific Asset Management Processes and Procedures
Action on escalations and provide prompt feedback
Assist in identifying any process improvements as required
- - - - - - - - - - - - - -
KEY DELIVERABLES / PRIMARY FUNCTIONS: Hardware Asset Management
1 Support the End-End Asset life-cycle IT Asset process through continuous updates to the status of the Hardware Assets as changes are effected
2 Assist with the population & maintenance of the Hardware database
3 Assist in internal Hardware Database verification exercises and action on exceptions
4 Assist in audit exercises to confirm asset database accuracy
General
1 Deliver against the Customer Specific Asset Management Processes and Procedures
2 Manage the in-scope Hardware related calls in the customer environment
3 Action on Exception reporting and ensure corrective updates to the Hardware and Software Asset database
4 Provide daily/weekly/monthly reports as defined by the customer ITAM manager
5 Action on escalations and provide prompt feedback
6 Ensure data accuracy and integrity within the call logging system
7 Action on calls assigned and update the calls according to the call management process
8 Attend to escalations and ensure all calls assigned are attended to
9 Perform call quality updates to ensure call integrity
10 Manage customer expectations through continuous feedback on the call status
11 Assist in the implementation of the Customer specific Continual Improvement Plan as agreed to
EXPERIENCE:
1-5 Years ITAM experience
Minimum 1-year Hardware Asset Management experience preferred
QUALIFICATIONS:
Matric
ITIL V3 Preferred
Knowledge of ITAM Tools (Flexera & Remedy preferred)
CERTIFICATIONS:
ITIL