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Junior Database Administrator

Job Ref
274852
Job Type
Permanent
Employer Type
Company
Date Added 24 Oct 2017
Expiry Date 21 Nov 2017
* There have been 32 applications to this job.
* This job has been viewed 4587 times.
Employer:
OptiSolutions (Pty) Ltd

Location:
Western Cape

Salary:
Market related

Benefits:


Role details:
You will be part of a team that delivers 24 X 7 support for all databases that we are contracted to support. You will be actively involved in ensuring that we meet customer SLA requirements as per the service contract. You will assist the Service Support team by educating them around troubleshooting documents and training materials and help maintain the overall level of systems expertise of the group. You will assist the support DBA’s on the continual improvement of SLA’s, participate in current and new projects. You will bring strong operational and analytical skills to proactively identify and eliminate gaps in supportability requirements through demonstrated operations experience.
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Key job responsibilities:
• Manage and maintain evidentiary procedures
• Assist 1st line support in performing evidentiary checks. Ensure these checks are completed as per customer SLA
• Produce Service Reports
• Install MsSQL / Oracle software
• Create instances
• Support user and developer database access
• Manage capacity and growth
• Understand and contribute to effective 24 X 7 monitoring of the database
• Monitor and report on successful DB backups
• Assist with refresh test databases
• Escalate incidents according to customer SLA
• Meet customer Service Level Agreements (SLA) as per service contract
• Assist with customer environment assessment
• Produce Service Reports
• Develop and maintain 1st line support procedures
• Develop and maintain 1st line operating policies
• Assist with development of intern staff
• Research and keep up to date with new database technologies
• Be part of the 24 X 7 support model
• Contribute to service KPI measurement and reporting

Required Skills & Experience:

• Diploma or Certification on Ms SQL / Oracle
• Minimum of 1 years working experience as a MsSQL / Oracle intern or DBA
• Sound working knowledge of SQL / Oracle
• Strong troubleshooting skills
• Analytical and technically minded
• Ability to organise
• Interpersonal skills
• Ability to work within a team environment
• Verbal and written communication skills
• Ability to share knowledge effectively



 
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