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Technical Support Agent (NightShift) - Cape Town

Job Ref
281951
Job Type
Permanent
Employer Type
Company
Date Added 23 Jul 2019
Expiry Date 20 Aug 2019
* There have been 19 applications to this job.
* This job has been viewed 2149 times.
Employer:
Merchants

Location:
Western Cape

Salary:
Market related

Benefits:


Role details:
Top Australian Internet Service provider is looking for exceptional candidates to join our world class technical team. The position requires an individual who is a creative problem solver with excellent communication skills.
You will join a team of problem solvers whose main goal is to interact with customers through phone calls and emails to resolve their technical issues and to provide high level customer service.
- - - - - - - - - - - - - -
Key Performance areas:

- Provide remote/telephonic support for Internet Connectivity, Wi-Fi, VoIP, ISP and other systems.
- Setup new routers and Wi-Fi access points for installation.
- Maintain a high degree of first-time resolution for support queries and adhere to all service management principles and SLA.
- Troubleshooting all services, including but not limited to ADSL, Fibre, Mobile Data, Hosting E-mails.

Minimum Requirements:

- Grade 12
- Ideally a technical qualification (CCNA, A+ or N+)
- Excellent verbal and written communication skills
- Must be able to Identify Networking related issues/faults
- Previous experience working in a similar support role at an ISP or IT provider.
- Must be willing to work shifts, including weekends (transport is provided)

Benefits Include:

- Free transport for unfavourable hours
- Free breakfast and coffee
- MyHealth medical insurance
- Monthly incentives


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