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Service Representative Customer First Centre
Job Ref
282225
Job Type
Contracting
Employer Type
Recruitment Agency
Date Added
21 Aug 2019
Expiry Date 18 Sep 2019
Expiry Date 18 Sep 2019
* There have been 24 applications to this job.
* This job has been viewed 2071 times.
Employer:
BCX 1
Location:
Gauteng
Salary:
Market related
Benefits:
Role details:
- - - - - - - - - - - - - -
Key Deliverables / Primary Functions Respond to client queries in accordance with service level agreements and log queries onto the system.
Analyse and resolve technical queries, within the service level agreements
Follow up on resolutions of client queries as per service level agreements
Escalate queries for resolution to the Team Leader/Ops Manager and/or vendors, as and when required.
Liaise within the Division to ensure queries are resolved timeously.
Provide technical support in adherence to quality standards and customer service excellence.
Core Functional Knowledge/ Skills
IT Infrastructure Technology; Customer Focus; Communication; Time Management; Troubleshooting Techniques.
Competencies
Checking Things; Documenting Facts; Examining Information; Following Procedures; Interacting with People; Managing Tasks; Meeting Timescales; Producing Output; Team Working; Upholding Standards.
Qualifications
Grade 12 (NQF 4) with relevant IT Certification
Experience (length and type of experience)
1 years IT support experience.