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Ops Specialist: Service Management

Job Ref
284578
Job Type
Permanent
Employer Type
Company
Date Added 22 Nov 2021
Expiry Date 20 Dec 2021
* There have been 7 applications to this job.
* This job has been viewed 1272 times.
Employer:
BCX

Location:
Gauteng

Salary:
Market related

Benefits:


Role details:
CORE DESCRIPTION:

The purpose of this role is to oversee services delivered by various appointed vendors and to ensure that the contractual deliverables are met.
To drive service excellence and mitigate risks to the customer and to gain increased value from
their vendors.
- - - - - - - - - - - - - -
PRIMARY FUNCTIONS:

• Management of all relevant vendors
• Management the service level agreements between 3rd party vendors
• Ensuring that vendors are held accountable for achieving service levels
• Monthly reporting on vendors who miss service levels for 3 months is a row
• Drive Monthly Service Reviews with all vendors
• Operational Tasks
• Implementing of various service improvements to address operational issues and gaps
• Implementation of customer and vendor processes that is required by business to ensure service delivery
• Preparation of balance scorecards relating to Vendor SLA’s
• Management of 3rd party vendors
• Ensure that all KPI’s or SLA’s for vendors are adhered to as per the customer contract
• Drive monthly service meetings with Vendors
• Measurement of third party services
• Ensure that all processes, procedures, contracts, agreements are filled on SharePoint
• P1 and P2 ticket management on 3rd party vendors
• Participate and where necessary drive projects and project meetings


EXPERIENCE:

• Minimum of 2 years Vendor Management experience
• Service Delivery experience
• Project Management exposure
• Experience in reporting (Excel,
Powerpoint)



QUALIFICATIONS:

Relevant Degree (NQF 7) in Information Technology or
related

Alternatively, Grade 12 with relevant IT Certification




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