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Systems Support Engineer
Job Ref
270392
Job Type
Permanent
Employer Type
Recruitment Agency
Date Added
18 Nov 2016
Expiry Date 16 Dec 2016
Expiry Date 16 Dec 2016
* This is an Affirmative Action position.
* There have been 17 applications to this job.
* This job has been viewed 1837 times.
Employer:
IT Empowerment Consulting
Location:
Gauteng
Salary:
Market related
Benefits:
Role details:
To service and maintain customer equipment within the Low/Mid volume and digital copier environment to ensure a high level of equipment availability and customer satisfaction.
The Service Engineer is responsible for ensuring calls are attended to within the prescribed time frame to promote a professional service image. The Service Engineer is responsible for escalating any issues (physical faults or observations) that may impact on the efficiency/ productivity of the customers' Xerox equipment.
To perform scheduled and unscheduled maintenance on the full range of DIGITAL PRINTERS in the Gauteng area.
Network Integration of OSG Digital Solutions.
Hardware and Software installation support
To exhibit a proactive approach in attending to customer needs.
To follow effective call and service processes.
To maintain updated knowledge of relevant product developments.
To demonstrate care of all company assets.
To exhibit a proactive approach to self-development.
- - - - - - - - - - - - - -
Job Description:To service and maintain customer equipment within the Low/Mid volume and digital copier environment to ensure a high level of equipment availability and customer satisfaction.
The Service Engineer is responsible for ensuring calls are attended to within the prescribed time frame to promote a professional service image. The Service Engineer is responsible for escalating any issues (physical faults or observations) that may impact on the efficiency/ productivity of the customers' Xerox equipment.
To perform scheduled and unscheduled maintenance on the full range of DIGITAL PRINTERS in the Gauteng area.
Network Integration of OSG Digital Solutions.
Hardware and Software installation support
To exhibit a proactive approach in attending to customer needs.
To follow effective call and service processes.
To maintain updated knowledge of relevant product developments.
To demonstrate care of all company assets.
To exhibit a proactive approach to self-development.
Job Requirements:
Minimum of N4 Electronics / Electromechanical qualification or equivalent diploma.
A+ / N+/ MCSE Certification
An understanding of print data streams.
Must have had previous exposure to working on the network.
Must have a valid drivers license.
Total Customer Satisfaction orientated.
2-3 years mid volume or digital experience
Colour experience would be advantageous
ESSENTIAL
THE INCUMBENT MUST BE PREPARED TO DO STANDBY AND OVETIME