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Ops Specialist: Messaging Systems Engineer
Job Ref
282137
Job Type
Permanent
Employer Type
Recruitment Agency
Date Added
13 Sep 2019
Expiry Date 11 Oct 2019
Expiry Date 11 Oct 2019
* There have been 16 applications to this job.
* This job has been viewed 3833 times.
Employer:
BCX 1
Location:
Gauteng
Salary:
Market related
Benefits:
Role details:
- - - - - - - - - - - - - -
Key Deliverables / Primary Functions Execute to the Work Group Services business plan and strategies.
Support, maintain and manage the technical aspects of a managed solution and ensure contracted service level agreements are met. Perform proactive activities such as health-checks, documentation updates and performance reporting
Plan, coordinate and implement system changes within client specified change windows. Liaise with the clients, vendors and other partners to ensure minimal disruption to the client's day-to-day business operations.
Manage, own and co-ordinate the technical resolution of service disruptions in a timely manner.
Assist with project delivery.
Contribute to the overall team effectiveness through technical contributions, customer focus and teamwork.
Assist colleagues and contribute to the quality and values
Drive a proactive culture to reduce common causes of operational problems.
Understand the requirements of being part of a 24x7 on-call operation
Core Functional Knowledge/ Skills
Hardware/Software Installation and management
Troubleshooting and problem resolution
Documentation/Technical Authoring
Competencies (Behaviour)
Strategizing service delivery; Directing People; Exploring Possibilities; Interacting with People; Making Decisions, Pursuing Goals, Producing Output, Upholding Standards.
Qualifications
Grade 12 (NQF 4) with relevant IT certification.
IT Diploma or relevant work experience
Experience
3-5 years experience in particular field of speciality within a large and highly complex organisation.
Certification/ Professional Registration
Exchange Certification (will be beneficial)