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Network Server Infrastructure Engineer (Shift)
Job Ref
277847
Job Type
Permanent
Employer Type
Company
Date Added
25 Jun 2018
Expiry Date 23 Jul 2018
Expiry Date 23 Jul 2018
* There have been 49 applications to this job.
* This job has been viewed 6813 times.
Employer:
WiseTech Global
Location:
Gauteng
Salary:
Market related
Benefits:
Role details:
- - - - - - - - - - - - - -
Key Responsibilities Include:- Check the designated monitoring systems continuously for any new infrastructure alerts being raised
- Follow a series of established basic troubleshooting procedures for any new alert to try and resolve the issue in the first instance
- Escalate to relevant contacts for any issues that cannot be resolved by basic troubleshooting or documented procedures
- Maintain total situational awareness of all open incidents, including who the current incident owner is, what actions have been taken, and any ETA for resolution (where available)
- Maintain a clear record of incident ownership, the status of all open incidents and alerts, and actions taken to resolve
- Handing over all relevant shift information to the next NOC team member to ensure continuity of monitoring and incident specific knowledge
- Work with and provide feedback with the information services and product teams about incident trends and analysis
The successful applicant will possess:
- Hands on knowledge of the following
a. Systems Center Operations Manager (SCOM)
b. Solarwinds Network Performance Manager
- Strong ability to troubleshoot and diagnose server or network alerts, events and issues
- Prior experience with operationally supporting technology infrastructure at scale
- Knowledge and experience in Cisco/VLan/BGP/Cisco Firewalls (NSA)
- Advanced knowledge of Cisco Routers & Switches
- Strong knowledge on SQL server
- Punctual and reliable
- Able to work well individually and without supervision
- Cool under pressure
- Analytical
- Exercise sound judgement
- Naturally inclined to follow established procedures
- Strong English written and verbal communication skills with the ability to communicate clearly
Desirable Education and Experience
- Experience with Windows Server technologies
- Experience with Network technologies
- Experience with Microsoft Server 2012/R2
Minimum of 5 years experience & an MCSE or MCP qualification essential
This role requires shift work to support a 24/7 Systems Operations Centre.