To be responsible for supporting the of Enterprise IT infrastructure and providing general technical consulting on systems to clients and field service engineers, co-operating with support personnel on client requirements and needs as well as assisting junior and new staff members in technical functions.CONTEXT

•Take cognizance of industry compliance requirements
•Be aware of changes in clients operational and medium to long term objectives and ICT requirements
•Understand the change in the BCX service model to a services on demand model
•Be aware of and adhere to SLA / OLA requirements
•The need to be aware of and stay abreast of technological changes.
•Have a conceptual understanding of the Service delivery model
•The need to be aware of emerging and current technology
•The need to be aware of the strategic direction of BCX
•The need to be aware of changes within the organisational structure.
•Alignment with Client Service Models

CUSTOMERS

•Data Centre Services Clients
•Data Centre Service departments
•Other Infrastructure Services
•Manager: Technical Support
•Service Delivery (e.g. SDMs)

Job Requirements -

•Capacity Management
•L3 Support of Enterprise Services
•Support of Cloud Base Services
•Support of Microsoft Services
•Support of Microsoft Messaging Services
•Support of Microsoft Active Directory Services
•Incident Management
•Change Management
•Documentation/Technical Authoring
•Software Installation
•Porting/Software Integration
•Systems Integration
•System Testing

EDUCATION

•Grade 12, NQF Level 4/6
•MCSE 2008 or MCSE 2012
•Microsoft Server 2003/8/12 support experience at Enterprise Level
•Lync 2013
•Exchange 2010/2013/Skype for business
•Office365

EXPERIENCE

•3 – 5 years’ experience in a large organisation supporting Microsoft Services.
•3 – 5 years’ experience in the following:
•Microsoft Active Directory
•Exchange 2010
•Lync 2013
•Office365
•Radius and ADFS services

COMPETENCIES

•Knowledge and Skills:
•Application Of Specialisation Areas (eg. messaging)
•Conflict Management Skills
•Interpersonal Skills
•ITIL Framework
•Operational Structure (organogram)
•Problem Solving Skills (both technical & soft)
•Report Writing Skills
•Understands BCX’s Policies And Procedures
•Understands Client Policies And Procedures
•Understand BCX’s Business Values And Ethics
•Analytical Thinking
•Customer Excellence Orientation
•Teamwork

The appointment will be made in line with Employment Equity Commitments