Gathers, interprets, consider and suggest solutions for business and functional requirements by:
? Taking notes at and participating in workshops with business
? Participate in follow up visits to finalize requirements
? Maintain documentation of current events and projects for progress monitoring
? Understanding business process improvement methods and making suggestions
? Documenting workshop outputs to contribute towards ensuring that functional requirements are documented and met

Documents and updates selected process flows and functional requirements:
? Maintaining Business processes
? Maintaining Business requirements documentation for each step in the process flow
? Maintaining role and authorization requirements
? Start researching Legislative and other compliance requirements
? Maintaining requirements of input and output interfaces, reports and forms
? Assist with design and building of solutions
? Assist with maintenance of release and work schedules
? Preparing and maintaining presentations

Meets business requirements by:
? Documenting Test Scenarios
? Testing system developments including roles and authorisations Developing and maintaining training material and providing training as delegated
? Preparing presentations, presenting parts of training and change management programs and first level support for users
? Assisting in visiting work stations and work sites to understand work processes and requirements; to identify issues
? Providing first level user support and responding to helpdesk queries

Maintains and develops skills by:
? Developing business process improvement skills
? Developing ERP system understanding of modules, system capabilities, Basis and software factory requirements
? Maintaining and developing business skills in own functional area
? Developing professional skills including project management, meeting, and presentation skills
? Understanding organizational structures responsibilities and interaction
? To provide solutions for business and system problems, where no precedent may exist.
? To implement the solutions in the SAP PSRM and Case Management systems successfully.
? To acquire knowledge of SAP PSRM and Case Management and related functionality to the City of Cape Town to enrich the individual and grow team understanding.
? To provide support to the SAP PSRM and Case Management environment
? Resolve PSRM and Case Management queries logged within agreed timeframes
Specific Knowledge and Skills
• Experience in SAP PSRM and Case Management.
• Exposure to Cross-Application modules of Authorisations, Classification, Workflow and ECC6 modules.
• Good communication, documentation and workshop delivery skills.
• Previous experience in business process design, gap analysis and specifying custom requirements.
• Knowledge of Local Government Records Management Regulations, Policies and Procedures.
• Analysing business requirements – impact analysis and focus on adding business value
• Identifying and understanding presenting problems with system functionality.
• Creating and testing solutions.
• Documenting proposals including identifying alternatives, dependencies, risks, constraints and issues and the rationale for each.
• Informing and agreeing solutions with business by demonstrating solutions.
• Researching SAP issues and errors.
• Developing detailed business requirement documentation.
• Designing and reviewing user training material.
• Resolving problems and issues arising from the testing process and signing off.
• Appropriate and recognised formal SAP training/experience
• Minimum 12 months’ relevant experience in SAP PSRM and Case Management
• Business / IT degree or equivalent