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Senior IT Call Centre Manager

Job Ref
271671
Job Type
Permanent
Employer Type
Recruitment Agency
Date Added 22 Jan 2017
Expiry Date 19 Feb 2017
* There have been 14 applications to this job.
* This job has been viewed 2056 times.
Employer:
IT Empowerment Consulting

Location:
Gauteng

Salary:
Market related

Benefits:


Role details:
Purpose of the job:
Urgently looking for a Senior IT Call Centre Manager with a maximum of 10 years’ experience, to be responsible for the planning, managing and directing a consultancy practice which provides company technologies, systems and processes to customers to enable them to gain a competitive advantage.
- - - - - - - - - - - - - -
Responsibilities
Take cognisance of industry compliance requirements
Be aware of changes in clients operational and medium to long term objectives and ICT requirements
Be aware of and adhere to SLA / OLA requirements
Have a conceptual understanding of the Service delivery model
Design Systems
Business Process (Re-) Engineering
Consultancy
Monitor Emerging Technology
Conduct Research
Technical Authoring
VPN Support


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