Our client, aleading distributor of hardware products has a challenging and rewarding position available for anInternal Account ManagerKey Responsibility Areas:

Professionally and efficiently manage customer telephonic and email engagement with a viewto maximizing sales and increasing partner delight. 
Drive sales to meet individualand team targets monthly, quarterly and annual gross profit target.
Quote and provideaccurate pricing and product information to customers within SLA timeframes.
Supportcustomers and team members as and when required, with their associated database of clients(telephonic, order placing, quoting, delivery, POD’s, queries, payments, informationetc.).
Work closely with Product Managers, BDMs, debtors (resolve queries, encourage earlypayments) and logistics (ensure fastest possible order processing) to resolve matters andcommunicate on prospective deals.
Maintain excellent customer relationships
Adhereto professional telephone and email etiquette guidelines.
Attend training weekly tocontinuously improve product knowledge, as well as attend vendor and customer events on an ongoingbasis.
Backorder follow-up and executing of queries including offering alternative in-stockitems (cross and upselling).
Understand, engage and develop skills in company procedures,processes and back office management.
Update CRM / Tools to ensure customer detail accuracyand allow for proactive marketing.
Manage the sourcing and delivery of products to thecustomer, and generate interest in all brands, keeping customers informed of new products and ITinnovation opportunities.
Work in a team environment, dealing with and efficiently directall customer related enquiries

JobRequirements:
Education &Experience 
  Matric/Grade 12 with Exemption (preferred) 
 
  Minimum 2 years sales experience in IT industry
(essential)
 
  Sales and/or marketing qualification(optional)
Technical Competencies:
  Computer Literacy and Numeric Skills (essential)
 
  Fluent in English
 
  Excellent E-Mailetiquette 
 
  Excellent telephone manner
 
  Strong Admin Skills
 
  Self-Starter as well as team player
 
  Previous experience in a call center environment
 
  Experienced Microsoft Office suite user
Additional Requirement 
 
 
 
Applicants must have no criminalrecord. 
If you fit this profile, please load your CV onthe Datacentrix website. To view more of Datacentrix IT jobs, go to www.datacentrix.co.za and click on ‘SearchJobs'