Core purpose of the Job:

To provide business and process analysis activities to the Rand Mutual Assurance company on projects and system enhancements with the aim of identifying the most effective solutions to business needs.
Minimum Requirements:
Relevant Industry Degree/Diploma, preferably a qualification in Business/Systems Analysis
Write Functional specifications
Understanding of relational databases
Trouble shooting and problem diagnoses
Good understanding of the SDLC
Must be user oriented

Competencies:

Report Writing
Analytical and conceptual skills
Presentation skills
Good interpersonal and communication skills
Applied Learning
Building Customer Loyalty
Contributing to Team Success
Managing Work (includes Time Management)
Initiating Action
Stress Tolerance
Decision Making

Other Requirements:

Business planning and management
Communication and presentation
Customer focus and relationship building
Champion for change
Integrity
Leader
Influential
Information and technology proficiency
Problem solving and decision making
Self-motivated
Able to work independently
Able work under pressure to meet tight deadlines

Experience: (Minimum necessary before being considered for the Job)

At least 5 years job experience, 2 of which should have been in business and process analysis environment
Working knowledge of Visio and/or any other Business Process modelling tool
Worked in a multi-project environment
Running JAD sessions
Performed Business Specifications at a high level and detailed level

Main Functions and Responsibility:

Lead analysis initiatives and service improvement reviews across the business.
Develop and present Business Case justification for EXCO approval
Facilitate and account for leading process re-engineering initiatives
Design and implement new or modified business processes which deliver a more efficient business, while maintaining and improving customer service delivery
Lead the requirements gathering activities, perform a gap analysis, manage requirements traceability, manage user acceptance testing processes and lead small technology projects
Analyse the integrity of the system requirements and perform a risk assessment on each requirement and document and maintain the set of system requirements together with the associated rationale, decisions and assumptions

Develop Business Requirements Specifications
Serve as a bridge between the business and the developers in the support of project delivery and improving business operational effectiveness and efficiency
Provide support to the testers on complex issues
Provide application support for users / trainers / manual writers.
Perform reviews, walkthroughs, or inspections.
Assist Manager to draw up departmental requirements for documentation on Share point site. These include, amongst others templates for Specifications, Test Cases, SOP, Process documents, Findings, Policies + Procedures, Impact analysis, feasibility studies, etc. All documents on the site must be reviewed and maintained on an ongoing basis.
Build a library of knowledge based article relevant to the department.
Ensure compliance to the Change Management Policy

Other Requirements:

Ability to interface with Stakeholders
Ability to work under pressure
Excellent verbal and written communication skills
Prepared to travel to branches
Valid driver’s licence