Service Desk CoordinatorStellenbosch, Western Cape The Service Desk Coordinator is responsible for ensuring that ourcustomers experience our service as easy to use. This means they project our brand professionallyand takes ownership of the service experience from first contact through to resolution.  KeyResponsibilities: People Influences the customer experience through effective team work,negotiation, and prioritization and communication skills. Builds and maintains strong workingrelationships with all team members in Operations. Service Maintain end to end ownership of ourcustomers’ experience of our service while ensuring our service is easy to use. Adheres toticket management process to ensure effective flow Ensure that our customer receive timely feedbackon tickets in the queue. Understand and capture the necessary detail that accurately describes theservice request. Prioritize, categorize, and assign service requests for most efficient andeffective resolution. Project professionalism and customer centricity during all interactions. Personal Drives own personal, technical and career development Conducts themselves professionallyalways. Consistently strives to improve customer centricity skills including communication,negotiation and influencing skills.  Role Description
Service Desk Coordinator Stellenbosch, Western Cape The Service Desk Coordinator is responsible forensuring that our customers experience our service as easy to use. This means they project our brandprofessionally and takes ownership of the service experience from first contact through toresolution.  Key Responsibilities: People Influences the customer experience through effectiveteam work, negotiation, and prioritization and communication skills. Builds and maintains strongworking relationships with all team members in Operations. Service Maintain end to end ownershipof our customers’ experience of our service while ensuring our service is easy to use. Adheresto ticket management process to ensure effective flow Ensure that our customer receive timelyfeedback on tickets in the queue. Understand and capture the necessary detail that accuratelydescribes the service request. Prioritize, categorize, and assign service requests for mostefficient and effective resolution. Project professionalism and customer centricity during allinteractions. Personal Drives own personal, technical and career development Conducts themselvesprofessionally always. Consistently strives to improve customer centricity skills includingcommunication, negotiation and influencing skills.  

Skills and Experience
Experience Skill and Competency Qualifications and Experience A+ or N+ Minimum 2 years’experience in IT Customer Service centre Minimum 3 years’ Infrastructure experience in an ITservices company ITIL V3 Foundation certification will be advantageous Other requirements:  Owntransport and valid Driver’s license