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Business Operations Analyst
Job Ref
271537
Job Type
Permanent
Employer Type
Recruitment Agency
Date Added
12 Jan 2017
Expiry Date 26 Feb 2017
Expiry Date 26 Feb 2017
* There have been 15 applications to this job.
* This job has been viewed 1701 times.
Employer:
Datacentrix
Location:
South Africa
Salary:
Negotiable
Benefits:
Role details:
- - - - - - - - - - - - - -
MainDuties:Thoroughly understand all product / system features andcapabilities
Monitor operational “health” dashboards
Evaluate productand system key performance indicators (KPIs)
Daily checklists and data imports /uploads
Query resolution within TAT – product, merchant, transactional and settlementqueries
Proactively monitor merchant experience (connectivity issues, transactionspeed, system declines etc.)
Analyse, identify and report on patterns and trends intransactional and query data
Track, resolve and report on incidents and outages
Maintain incident logs (cause and resolution)
Create and maintain knowledge base ofcommon issues and incidents with suggested resolutions and actions
Customer liaison(inbound & outbound) to resolve all 2nd tier support queries
Upskilling first linesupport (call centre) to minimise escalations
Assist with rolling out operationalinitiatives
Keep up to date with latest payment technologies
Essential Skills:
Work in a team and under pressure
The ability to multi-task
ProblemSolving
Data Analysis / interpretation and reporting (advanced excel)
Excellentcommunication skills both written and verbal
Planning and organisational skills
Strong time management skills
Attention to detail
Can do, proactiveattitude
Knowledge:
Advanced proficiency in Microsoft Office– especially in Excel
Good understanding of the South African SME market
Operational knowledge of payment switching and authorisation would be advantageous
Technical knowledge of Point Of Sale (POS) devices would be advantageous
Knowledge ofITIL incident management or similar would be advantageous
Qualifications:
Matric
ITIL incident management or similar would be advantageous
Experience:
2 –4 years in a similar role
Proven track record