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Service Desk Manager(12102018)

Job Ref
280521
Job Type
Permanent
Employer Type
Recruitment Agency
Date Added 15 Oct 2018
Expiry Date 29 Nov 2018
* There have been 11 applications to this job.
* This job has been viewed 2593 times.
Employer:
TriTec Talent

Location:
South Africa

Salary:
Negotiable

Benefits:


Role details:
Service Desk Manager -Randburg You will be responsible for managing 4 staff members (Helpdesk Agents). Perform KPT, attendmeetings, provide training where needed.  Ensure all SLA's are achieved in all departments underthe suitable candidates management. Provide exceptional reports on all tickets that missed SLA dailyand monthly. SLA Management as per contract agreements.  Driving quality, business process,continues improvement to improve customer satisfaction and costs. To ensure that the user issatisfied with the service provision and repeat calls.
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RoleDescription
Service Desk Manager - Randburg You will be responsible for managing 4 staff members (HelpdeskAgents). Perform KPT, attend meetings, provide training where needed.  Ensure all SLA's areachieved in all departments under the suitable candidates management. Provide exceptional reports onall tickets that missed SLA daily and monthly. SLA Management as per contract agreements.  Drivingquality, business process, continues improvement to improve customer satisfaction and costs. Toensure that the user is satisfied with the service provision and repeat calls.

Skills and Experience
Qualification Essential and not negotiable: Grade 12 Must have 5+ Years practical in-servicedelivery: generalist experience ICT Supervisory Experience A+, N+ MCSE / Equivalent Soft Skills ITILFoundation V.3 Only if you fully meet the requirement please follow the link and upload all yourrelevant documents. For any further information please feel free to contact me Charmain Ferreira on010 045 1384



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