Experience Experience
• 3-5 years experience in operation and administration of SLQ databases, the SQL server application and hosted applications requirements.
• Demonstrable track record.
• Good understanding of the current state of IT Infrastructure, specifically pertaining to SQL databases for banking applications.
Job description

Job purpose Perform deploy and operate work that pertains to Client Service Services Database operations (as specifically allocated by line management from time to time in order to achieve optimal work load distribution amongst job holders.)

Key Responsibilities The incumbent shall be accountability to perform the work as allocated that will pertain to one or more of the following Database deploy and operate processes:
a. Perform deployment work for projects on demand and in accordance with project schedules. Weighting: XX%
b. With respect to operational databases:
i. Perform preventative and re-active (2nd and 3rd level) database maintenance and database administration and application support processes.
ii. Deploy database changes and additions.
iii. Maintain run books for databases maintenance and administration.
iv. Support database data backup and restore in cause of disaster recovery in accordance with the backup and restore regime.
v. Perform DR exercises as directed by the BCM regime. Weighting: XX%
c. Resolve incidents and problems and escalate 3rd level support requirements to 3rd party support contractor(s) and coordinate support provision. Service restore shall satisfy service level agreements. Weighting: XX%
d. Maintain run books for databases administration and maintenance utilising deployment- and maintenance guides directives originating from Products & Services. Weighting: XX%
e. Interaction with Products & Services and Infrastructure Solution Delivery to optimise and maintain SQL infrastructure service levels at a level that fully endorses GTI’s service level agreements with its customers. Weighting: XX%
f. Support Operational Controls processes (Audits, Risk and DR& BCM governance, business processes improvements, performance management, and finance and business management), supply requested information and implement corrective actions as applicable. Weighting: XX%

Key performance measure • Messaging and file transfer success rate
• SLA performance score(s) – (MTTR, MTBF)
• Risk and DR & BCM score(s)
• Audit score(s)
• Customer satisfaction score(s)

Key performance metric targets (not necessary limited to the above only) would be continuously agreed with the line manager.


Internal and external relationships Internal relationships
Title/Name of business area Nature and purpose of the working relationship
Sphere of influence

Databases, Client Server Services, Shared Operations Deploy and Operate Shared Operations
External relationships
Title/Name of business area Nature and purpose of the working relationship
Sphere of influence

Vendors and Support Contractors Supply and Support Shared Operations

Competencies required

Qualifications National Senior Certificate

A formal qualification (preferably vendor certified) in the use and administration of SQL databases.

Certifications required Yes No
FIAS X


Knowledge Knowledge
• Extensive knowledge and understanding of operational SQL databases and associated operating systems and a good understanding of the related banking business applications utilising SQL databases.
• Advanced proficiency in Microsoft Office applications.
• Intermediate business writing and reporting skills.

Experience Experience
• 3-5 years experience in operation and administration of SLQ databases, the SQL server application and hosted applications requirements.
• Demonstrable track record.
• Good understanding of the current state of IT Infrastructure, specifically pertaining to SQL databases for banking applications.

Technical competencies Basic ITIL exposure
Affinity for software and programming

Personal competencies • Good interpersonal skills
• Being proactive
• Guarding against arrogance
• Problem-solving style
• Acting with integrity
• Growing our people
• Respecting each other

Problem solving, planning and decision making Problem solving
• The incumbent must be able to frame problems within a business context and understand the business impact of problem and business value of solving them and be able to communicate that clearly to both staff and clients.
• The incumbent must be able to provide quality solutions.
• As a result of the dynamic nature of Group IT, the incumbent must be innovative and think out of the box so as to provide effective solutions to problems.
Planning
• This role spans multiple services and so requires a high degree of consultation and engagement in all related activities.
Decision making
• Decisions are made rationally and professionally, with due regard for policies and standards.
• In many cases decisions will need to be made based on limited or unclear data. The incumbent will be expected to use experience, judgement and management skill to limit risk of poor decision making.
• This role has firm-wide effect on infrastructure service delivery to LoB. As such, decisions made can be far reaching and would impact the financial position and/or reputation of the Bank.


Work environment

Budget and costs
This role has no direct responsibility for budget; however, the incumbent shall comply with all budget controls and mechanisms within Shared Operations.