DESCRIPTION

Amazon has built a reputation for excellence with recent examples of being named #1 in customer service, #1 most trusted, and #2 most innovative. Amazon Web Services (AWS) is carrying on that tradition while leading the world in Cloud technologies. As a member of the AWS Support team you will be at the forefront of this transformational technology assisting a global list of companies that are taking advantage of a growing set of services and features to run their mission-critical applications. You will work with leading companies in this space and directly with the engineering teams within Amazon developing these new capabilities. You will be surrounded by people that are wickedly smart, passionate about cloud computing, and believe that world class support is critical to customer success. AWS Cloud Support provides technical support to a global list of customers that are building mission-critical applications on top of AWS services.

Overview
The AWS Support team is seeking engineers that enjoy solving problems, working with customers, and have technical backgrounds from a variety of different fields including Linux/Windows systems administration, database design and optimization, big data analysis, network administration, and dev ops.
The security role supports our services that focus on security technologies including Identity Access Management (IAM), Cloudwatch, KMS, Cloud Trail, CloudHSM, Inspector etc. A solid security provides the foundation for all Cloud services. We are looking for candidates who are passionate about working with network security products. Since we’re working in the Cloud, you will need to be very comfortable with networking technologies including DNS, TCP/IP, SSL, DHCP and Load Balancing. If you fit the description, you might be the person we are looking for!
Our support engineers are also the “voice of the customer” and have a strong voice in to the development teams for recurring issues or feature requests. A successful candidate will need a combination of troubleshooting, technical, and communication skills, as well as the ability to handle a mix of disparate tasks. This role will provide career growth opportunities as you gain new security skills in the course of your duties.


Why AWS Support?
· Travel the world: Strong support engineers interested in travel have presented training or participated in focused summits across our sites or at specific AWS events.
· Career development within AWS Support: We promote advancement opportunities including senior support engineer, SME, Team Lead, and Technical Account Manager.
· Variety: Support engineers not only work a broad spectrum of technical issues but may also coach/mentor new hires, develop and present training, partner with development teams on complex issues or contact deflection initiatives, participate in recruiting, write tools/script to help the team, or work with leadership on process improvement or strategic initiatives.BASIC QUALIFICATIONS


· 3+ years of experience in technical position
· Interest in information security and a desire to learn techniques and technologies such as application security, cryptography, threat modeling, penetration testing, etc.
· Strong Linux or Windows system administrator skills
· Network Essentials - understanding of the various layers, TCP/IP, DNS, etc.
· Experience scripting or developing in at least one of the following languages:
- Python
- Ruby
- Powershell / Bash
- PHP
- Java
- .NET (C#)
- JavaScript
- iOS (Objective-C / Swift)
· Excellent oral and written communication skills
· Customer service experience/Strong customer focus
· Ability to multi-task in a fast-paced environment
· Self-starter who is excited about technology
PREFERRED QUALIFICATIONS

· Bachelor's degree in Information Science / Information Technology, Computer Science, Engineering, Mathematics, Physics, or a related field
· Knowledge of Cloud Computing concepts – virtualization, networking, storage, etc.
· Experience with AWS
· Detailed knowledge of networking protocols: DNS, HTTP, SSL, SMTP, TCP
· Expertise with iperf, MTR, traceroute, dig, packet capture tools
· Luna SA certified Engineer
· Experience working with Hardware Security Models