Summary:
The Site Readiness Manager (SRM) will be responsiblefor partnering with Program Managers (CM) and the Change Program Management team to engage inplanning and delivering the launch of new processes, programs or features across Seller Support thatwill have direct global impact associates and sellers. SRMs will be the local site stakeholder forprojects who will be accountable for assessing site launch readiness, communicating decisions, andresponsible for measuring the success.

In this position,a Site Readiness Manager will:
Identify local points of contact to provide projectsupport in coordination with Program Managers, Workflow and Capacity Planning.
Engage withHuman Resources to investigate and identify any employment relations or legislative requirementsrelating to the launch.
Work with Program Managers to identify program headcount requirementsand formulate a recruitment plan with site leadership and recruiters.
Serve as the primaryescalation point for both the local leadership teams and Program Managers on all topics related tothe project.
Provide input to confirm program launch dates and readiness for deployment.
Assist PM on determining the appropriate level of site communication and provide feedback on a sitecommunication plan if one is required.
Identify and evaluate potential site-specificrisks/obstacles to a successful launch and make recommendations that may impact overall projectschedule.
Review and determine whether or not training materials will be needed for launch andcoordinates with the Program Manager.
Ensure project launch information is communicatedeffectively to minimize any negative impact at the site while supporting a high level of engagementand implementation.
Have sole discretion and autonomy for making the GO/NO GO decisionregarding the launches of projects, first ensuring that all actions were performed to enable asuccessful launch.
Provide support to Program Managers with initial project exceptionreporting and identifying reporting criteria and ongoing controls needed to sustain the program, ifnecessary.
Participate in initial post launch analysis and deep-dives to understand siteperformance impacts.
Provide closed-loop feedback to at all stages of deployment to ProgramManagers (e.g. knowledge gaps, workflow misses, metrics impact, quality issues).
Beresponsible for gathering and summarizing feedback on project launch misses and communicating to allteams involved in a timely manner.

BasicQualifications:
College degree (BA/BS) or higher in relevant field.
2+ years ofrelevant program management experience
Demonstrated ability to manage competing prioritiesacross multiple projects under tight deadlines.
Strong verbal and written communicationskills.
Knowledge of CSS, HTML and XHTML.

PreferredQualifications:
Understanding of call center operations.
Fluent level of reading,writing, speaking German and English.
Ability to assess program or feature impacts onassociates and sellers.
Experience in readiness, communications and site launch planning
Familiarity with organizational process design
Ability to work cross functionally within andoutside of a site
Understanding of relational databases a plus.Summary:

The Site Readiness Manager(SRM) will be responsible for partnering with Program Managers (CM) and the Change ProgramManagement team to engage in planning and delivering the launch of new processes, programs orfeatures across Seller Support that will have direct global impact associates and sellers. SRMs willbe the local site stakeholder for projects who will be accountable for assessing site launchreadiness, communicating decisions, and responsible for measuring the success.

In thisposition, a Site Readiness Manager will:

Identify local points of contact to provideproject support in coordination with Program Managers, Workflow and Capacity Planning.
Engagewith Human Resources to investigate and identify any employment relations or legislativerequirements relating to the launch.
Work with Program Managers to identify program headcountrequirements and formulate a recruitment plan with site leadership and recruiters.
Serve asthe primary escalation point for both the local leadership teams and Program Managers on all topicsrelated to the project.
Provide input to confirm program launch dates and readiness fordeployment.
Assist PM on determining the appropriate level of site communication and providefeedback on a site communication plan if one is required.
Identify and evaluate potentialsite-specific risks/obstacles to a successful launch and make recommendations that may impactoverall project schedule.
Review and determine whether or not training materials will beneeded for launch and coordinates with the Program Manager.
Ensure project launch informationis communicated effectively to minimize any negative impact at the site while supporting a highlevel of engagement and implementation.
Have sole discretion and autonomy for making the GO/NOGO decision regarding the launches of projects, first ensuring that all actions were performed toenable a successful launch.
Provide support to Program Managers with initial project exceptionreporting and identifying reporting criteria and ongoing controls needed to sustain the program, ifnecessary.
Participate in initial post launch analysis and deep-dives to understand siteperformance impacts.
Provide closed-loop feedback to at all stages of deployment to ProgramManagers (e.g. knowledge gaps, workflow misses, metrics impact, quality issues).
Beresponsible for gathering and summarizing feedback on project launch misses and communicating to allteams involved in a timely manner.

Basic Qualifications:

College degree (BA/BS)or higher in relevant field.
2+ years of relevant program management experience
Demonstrated ability to manage competing priorities across multiple projects under tight deadlines.
Strong verbal and written communication skills.
Knowledge of CSS, HTML and XHTML.

Preferred Qualifications
:
Understanding of call center operations.
Fluent level ofreading, writing, speaking German and English.
Ability to assess program or feature impacts onassociates and sellers.
Experience in readiness, communications and site launch planning
Familiarity with organizational process design
Ability to work cross functionally within andoutside of a site
Understanding of relational databases a plus.


BasicQualifications:

College degree (BA/BS) or higher in relevant field.
2+ years ofrelevant program management experience
Demonstrated ability to manage competing prioritiesacross multiple projects under tight deadlines.
Strong verbal and written communicationskills.
Knowledge of CSS, HTML and XHTML.

Preferred Qualifications
:
Understanding of call center operations.
Fluent level of reading, writing, speaking German andEnglish.
Ability to assess program or feature impacts on associates and sellers.
Experience in readiness, communications and site launch planning
Familiarity withorganizational process design
Ability to work cross functionally within and outside of asite
Understanding of relational databases a plus.