A leading bank is seeking to engage services of a dynamic and competent individual to maintain smooth day to day operation of SABA’s IT environment and to ensure minimal to zero downtime. \n\n

Preferred Qualification and Experience

Academic Knowledge:
Degree or technical diploma in Computer Science

 
Skills / Specialized Know How:

Microsoft Active Directory (Support, Design and implementation)
Information Security
Help Desk Support
IT Management
Microsoft SQL Server
IT Audit
Network Security
Information Security
Operating Systems
Disaster Recovery
Firewalls
VPN
Cluster
Windows Server
DNS
Citrix
Cisco Technologies
ITIL

 
Competencies:

Very strong problem solving abilities.
Very strong understanding of IT Operations and associated methodology.
Work well in a team as well as independently.
Operational management.
User acceptance testing.
Disaster recovery solutions.
Internal training.
Know relevant policies, procedures and strategies to promote effective operations for the  protection of the Bank, people, data, property etc.    

 
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Job Purpose              
A leading bank is seeking to engage services of a dynamic and competent individual to maintain smooth day to day operation of SABA’s IT environment and to ensure minimal to zero downtime.
 
Impact on Business Results

This Role has direct impact on business results as failure to comply with industry standard SLA’s could result in reputational risk as well as financial risk.

 
Quantitative

IT Service desk costs
IT Budget

Qualitative  

IT SLA
IT Security breaches (refer to ISMS)

 
Key Responsibilities/Accountabilities                      
Infrastructure and Network Management

Support and maintain SABA transactional  switching environment
Support and maintain network environment and users
Infrastructure and Network vendor management
Support, design, monitor  and maintain SABA LAN/WAN
Support, design, monitor and maintain SABA server infrastructure
Recommend information technology strategies, policies, and procedures by evaluating organisation outcomes; identifying problems; evaluating trends; anticipating requirements

 
Information Security Management

Maintain ISMS (Support, design, monitor and maintain SABA IT security)
Preserve assets by implementing disaster recovery and back-up procedures and information security and control structures

 
People Management

People Management for direct reports (Performance Management)
Manage staff to achieve organizational goals
Succession planning and mentoring of direct reports

 
Business Planning

Interact with the company’s business leaders to understand business strategy and requirements.
Implementing solutions in respect of business requirements with the relevant resources from service providers.

 
Decision Making

Responsible for short-term and long-term operational planning in respect of existing and emerging technology.

 
Policies and Procedures

ISMS security Policies and procedures
Windows environment backup Policy and procedures
Patch/security update Policies and procedures
Network access/control policies and procedures
IT Operations manual development and upkeep

 
People Management

Management of staff members according to HR
Best Practice and Policies:
Task setting and delegation, performance appraisals and feedback, managing leave schedules and IR issues.
Attend to and resolve all staff related issues.
Conduct informal coaching with immediate staff.
Managing own learning and development.

 
Other Role Elements
Contacts and Business Relationships
Internal:

Wizzit
Surebank
Entire Branch Network (8 Branches)
Compliance
Credit Department
Risk Department
Internal Audit
Customer care
Human Resources
Retail banking Division
Finance
Customer Segment

 
External:

Stortech
Internet Solutions
CSN Technologies
Aptronics
Stantion
Microsoft
Symantec
McAfee
First Technologies
DT
Bankserv
SureBank
WIZZIT