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Senior Application Support Administrator
Job Ref
259998
Job Type
Permanent
Employer Type
Recruitment Agency
Date Added
19 Oct 2015
Expiry Date 16 Nov 2015
Expiry Date 16 Nov 2015
* There have been 7 applications to this job.
* This job has been viewed 2666 times.
Employer:
We Find Talent
Location:
Gauteng
Salary:
Negotiable
Benefits:
Role details:
Analysis of failures and trends on 3rd Party applications
Responsibilities:
On line monitoring, administration and support of 3rd Party applications running on Microsoft Windows platforms utilising Microsoft SQL Databases in a production environment
Provide operational & business support for 3rd Party applications running in a production environment to ensure service is provided within customer Service Level Agreements
Monitor, log, investigate and resolve failures on transaction processing applications
Liaising with and provide assistance to customer representatives during problem resolution
Provide accurate and clear verbal and written reporting for application failure investigations and resolution
Perform scheduled daily, weekly monthly support tasks
Perform investigations on application support techniques to continually improve operational support and simplify achievement of customer SLAs
Perform proactive analysis of failures and trends on 3rd Party applications and data to improve service levels
Conduct routine maintenance, upgrades and deployment of 3rd Party applications
Provide assistance and training to Altech ISIS support team members
Participate in periodic support compliance audits
Perform after hours standby support on 3rd Party applications running in a production environment
Meet business footprint shift requirements
- - - - - - - - - - - - - -
Knowledge of the disciplines in an application support environment.Specific knowledge and experience with in web application support
Problem solving exposure at application support level
Commitment to routine as well as investigation/analysis work
Knowledge of Windows & Linux operating systems
Ability to understand and write SQL Database queries (MS SQL, Oracle and IBM)
Ability to solve low to medium complexity problems
Self-motivated, proactive, taking ownership of problems through to completion
Sense of responsibility to work on shifts and standby
SQL
Query DB
Web Design
Java code understanding
Running SQL scripts
Updating DB
ITIL
