BCX (UCSTS) seeks an On Site Support Representative. The purpose of the job is to deliver on site services to BCX UCSTS retail customers.


JOB CONTENT:
Ensuring quality onsite support to all clients.
Provide all information or documentation required to complete a call or project.
Ensures high levels of co-operation with other business units / departments in UCS and external to achieve client satisfaction and business growth.
Meet service level standards for on site. (based on Client SLA)
Maintain a 95% SLA for all clients for the month with an average time of 120 minutes per call
Maintain 80 % productivity for the month.
Maintain cost effective analysis of each call or project.
Co-operation with other internal departments and identify business growth.
EXPERIENCE:
At least 1 to 5 years relevant working experience
Comptia A+ , N+, Linux+ or relevant working experience
An understanding of Networks and Server environments (Windows 2003, Windows 2008 Server, Exchange 2010, SBS Server 2003, SBS Server 2008)
Understanding (Desktop operating systems MS Windows 98,XP,Vista, 2007)
Understanding of Server / Network & Desktop Hardware
Understanding Telecommunication systems (Diginet, VOIP, ADSL)
Understanding of group policies and security procedures
Good knowledge of hardware and operating systems.
Good understanding of the total UCS business model.
In depth understanding of the client’s SLA’s and how they are set up.
Good understanding of the retail service lines.
Good knowledge of IT trends.
•Trouble shooting hardware and software problems (Linux based Servers & Desktop computers)
•Trouble shooting 3rd party software used by desktop users
•Maintaining Linux based services such as Samba, NFS, VSFTPD, etc.
•Basic scripting knowledge required for setting up automated backups, comms-switchover scripts etc.
•Installation and maintenance of EFT (Traderoot) service.
•Working knowledge of UCSTS software packages
•Maintaining VPN and Firewall Solution
•Reporting and logs monitoring.

ROLE SPECIFIC REQUIREMENTS:

Requires flexibility to work long hours and after hours.
Requires overnight travel away from home from time to time.
Own vehicle (petrol reimbursed according to policy)
Own cell phone (reimbursed according to company policy) available 24/7
Any other instruction handed down by the line manager from time to time.
Valid passport.
The appointment will be made in line with Employment Equity Commitments