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IT Support Specialist

Job Ref
Job Type
Employer Type
Date Added 9 Nov 2021
Expiry Date 7 Dec 2021
* There have been 6 applications to this job.
* This job has been viewed 2716 times.
FTP Technologies

Western Cape

Market related


Role details:
Managed hosting as a Service, Microsoft Office 365 and Cloud computing – if these words excite you and are passionate about I.T., then we need you!!

We are an IT company, dedicated to providing our clients with the best technology support solutions and services, based in the Northern Suburbs, and searching for the right team player to join our young, dynamic, and growing team.

If you are technically skilled, good at problem solving and have great interpersonal skills and looking for a career, not a job, then apply today!

You will help plan, build, manage, and maintain a reliable, efficient, and secure enterprise-level computer, data, and communications network.
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Your Duties and responsibilities will include:

-Set up workstations with computers and necessary peripheral devices (routers, printers etc.) as well as configure appropriate software and functions according to specs.

-Evaluate network performance issues, including availability, throughput, and latency, and then define and implement appropriate network policies and procedures.

-Secure enterprise networks by developing access, monitoring, control, and evaluation protocols, including comprehensive documentation.

-Upgrade network operating systems, applications, and other system components as needed based on vendor recommendations and testing.

-Engage in regular troubleshooting activities, resolve problems and connectivity issues, and mitigate operational risks.

-Maintain the integrity of the enterprise and cloud network through server deployment and the establishment of security and regulatory compliance based on established policies and procedures.

-Ensure clients and Team are regularly updated on progress of Tickets.

-Provide administrative support services for servers, desktop computers, printers, routers, switches, firewalls, tele­phones, smartphones, application deployment, and security updates.

-Provide on-call and weekend support (when required).

Education and experience:

Matric and a Degree/ Diploma in computer science, engineering, or business management with an emphasis on information technology or equivalent Certifications in Information Technology i.e. (Microsoft – MCSA, MCSE. CompTIA – A+, N+ etc) is required for this position.

Experience required:

-Linux Web hosting (CPANEL/WHM, Dedicated Linux hosting)
-Microsoft Windows Server experience
-Domain Management
-Active Directory
-Group Policy Management
-Office 365 Exchange
-SharePoint Site development and management
-User Role Management
-Azure AD
-Mailbox Rules
-Experience with network security
-Firewall setup & maintenance
-Network intrusion prevention
-Project Management experience/skills (advantageous)
-VOIP (advantageous)

The following attributes are essential:

-Team Player
-Problem solver
-Analytical thinker
-Ability to thrive under pressure
-Worked in an IT company preferably
-Client facing & experience
-Able to handle stressful environment
-A sense of humour

Successful candidates MUST have a minimum of 5 years of practical technical experience.

Must have: reliable car + Valid driver’s license

Fulltime position. Office hours: 8am – 5pm

Salary dependant on experience.