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Onsite Support Technician - Pharmacy

Job Ref
277844
Job Type
Permanent
Employer Type
Recruitment Agency
Date Added 8 May 2018
Expiry Date 5 Jun 2018
* There have been 19 applications to this job.
* This job has been viewed 2567 times.
Employer:
BCX 1

Location:
Western Cape

Salary:
Market related

Benefits:


Role details:
--PLEASE NOTE: A LICENCE AND YOUR OWN RELIABLE CAR IS REQUIRED FOR THIS POSITION--

Purpose of the Job: The purpose of the job is to deliver on site services.
- - - - - - - - - - - - - -
Outputs to be delivered by this position

1. Ensuring quality on site support to all clients.

Deliver On site support as prescribed by the SLA for all clients.
Maintain a 95% SLA as per on site departments goal per month.
Maintain 80% productivity for the month.
Reduce the average time per on site call to 120 minutes per call per month.
2. Provide all information or documentation required to complete a call or project.

Have all documentation completed per call or project and submitted within the time allocation.
Complete all information required to close or update a call on simplicity.
Provide feedback to clients on status of calls.
3. Ensures high levels of co-operation with other business units / departments in UCS and external to achieve client satisfaction and business growth.

Maintain good relations with all internal departments and assist where required and within the time frame.
Maintain good relations with all external business and assist where required and within the time frame.
Identify business growth within existing clients and new clients.
Experience: Relevant experience in retail / Pharmacy services.

1 – 3 Years Linux experience. Use variations of Red-hat, CentOS distributions



 
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