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Pre-Sales Engineer
Job Ref
278350
Job Type
Permanent
Employer Type
Recruitment Agency
Date Added
15 Mar 2018
Expiry Date 29 Apr 2018
Expiry Date 29 Apr 2018
* There have been no applications to this job.
* This job has been viewed 648 times.
Employer:
Datacentrix
Location:
South Africa
Salary:
Negotiable
Benefits:
Role details:
- - - - - - - - - - - - - -
Duties: Working withinternal and external customers and partners to architecture solutions
Provide first line supporton the company's allocated Product/s (Logging all support queries received via telephone,e-mail or fax)
Telephonic technical support to customers and internal staff on the company'sproduct/s
Following-up on all logged queries to the point of closure;
Managing & utilizing vendorknowledge bases;
Maintain relationships with Vendor technical contacts
Continuously upgrade skills toallow optimum support ability.
Configuration of servers and Storage and providing sales team withadvice
Assisting in the development of support material for partners
Building up relationships withall pre-sales and technical contacts at partners
Working with Channel Managers in managing partnerrequirements
Consulting partners when required with relevant product information
Training of allpartners
Requirements:
Matric