My client, a leader in the Logistics and Distribution industry is searching for Customer Service Manager who will be responsible for the customer service of the region, including daily delivery route planning and monitoring.This logistics company has seen massive growth over the last few years and over the next few years they will be embarking on new challenges and they want you to be a part of this aspiring role that will increase your growths potential.

Qualification:
Matric is essential
Relevant certification or degree will be beneficial

Experience:
10 years relevant experience within a customer service role/ similar role
Minimum 5 years’ experience in a management role

Skills Required:
Achieve customer service levels
Prepare plans to increase stock levels
Ensure the order enquiries are monitored
Responsible for customer complaints and ensuring they are communicated timeously
Monitor trends of complaints and suggest improvements to reduce complaints
Keep all departments up to date
Ensure daily deliveries are communicated to the customer
Monitoring of deliveries until it is reached to the customer
Good communication and reporting skills
Customer orientated and ability to work with people

Please apply directly, by clicking on the apply button or visit www.communicate.co.za for more exciting Freight jobs or Supply Chain job opportunities.

If you have not had any response in two weeks, please consider your application unsuccessful. Your profile will be kept on our database for any other suitable roles / positions.

Email your CV to dbnsupplychain@cv.communicate.co.za – Attention: Sophia