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Service Representative Customer First Centre

Job Ref
282225
Job Type
Contracting
Employer Type
Recruitment Agency
Date Added 21 Aug 2019
Expiry Date 18 Sep 2019
* There have been 24 applications to this job.
* This job has been viewed 700 times.
Employer:
BCX

Location:
Gauteng

Salary:
Market related

Benefits:


Role details:
To carry out the identification, logging, resolution of password related calls, and correct allocation of calls. This is to be achieved in accordance with service quality and within the allocated timeframe to meet client expectations.
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Key Deliverables / Primary Functions
• Respond to client queries in accordance with service level agreements and log queries onto the system.
• Analyse and resolve technical queries, within the service level agreements
• Follow up on resolutions of client queries as per service level agreements
• Escalate queries for resolution to the Team Leader/Ops Manager and/or vendors, as and when required.
• Liaise within the Division to ensure queries are resolved timeously.
• Provide technical support in adherence to quality standards and customer service excellence.

Core Functional Knowledge/ Skills
IT Infrastructure Technology; Customer Focus; Communication; Time Management; Troubleshooting Techniques.

Competencies
Checking Things; Documenting Facts; Examining Information; Following Procedures; Interacting with People; Managing Tasks; Meeting Timescales; Producing Output; Team Working; Upholding Standards.

Qualifications
Grade 12 (NQF 4) with relevant IT Certification

Experience (length and type of experience)
1 years’ IT support experience.



 
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