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Seller Support Associate(German-speaking)

Job Ref
246543
Job Type
Permanent
Employer Type
Company
Date Added 22 Jan 2015
Expiry Date 19 Feb 2015
* There have been no applications to this job.
* This job has been viewed 1944 times.
Employer:
Amazon Development Centre Cape Town

Location:
Western Cape

Salary:
Negotiable

Benefits:


Role details:
Overview: AMAZON

Amazon.com strives to be Earth's most customer-centric company where people can find anddiscover virtually anything they want to buy online. By giving customers more of what they want -low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as aworld-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner todevelopment platform is driven by the spirit of innovation that is part of the company's DNA. Theworld's brightest technology minds come to Amazon.com to research and develop technology thatimproves the lives of shoppers and sellers around the world.

The Seller Support Associateacts as the primary interface between Amazon and our business partners. The Seller Support Associatewill be responsible for providing timely and accurate operational support to Merchants selling onthe Amazon platform. The successful candidate has an immediate, distinct effect on the experience ofcustomers of Amazon, making a strong record of customer focus a high standard for the role. A SellerSupport Associate is expected to address chronic system issues, provide process improvements,develop internal documentation, and contribute to a team environment, all while adhering to servicelevel agreements for phone and/or email cases.
Summary ofResponsibilities

Demonstrates effective, clear and professional written and oralcommunication.
Provides prompt and efficient service to Amazon Sellers and Merchants includingthe appropriate escalation of Sellers issues.
Builds Platform and business knowledge to betterserve sellers
Maintains a positive and professional demeanor always portraying the company in apositive light and effectively managing sensitive issues.
Demonstrates excellenttime-management skills and the ability to work independently knowledge while using departmentalresources, policies and procedures.
Contributes to a positive team environment and proactivelyaids team members with difficult contacts as needed.
Maintains acceptable performance metricssuch as quality, productivity, first contact resolution, and attendance.
Actively seekssolutions through logical reasoning and data interpretation skills and identifies trends toappropriate channel including improvement suggestions.
Liaise with other departments such asCustomer Service, Merchant Investigations, or Payments teams as required to resolve Sellers issuesand questions.
- - - - - - - - - - - - - -
Overview: AMAZON


Amazon.com strives to be Earth's most customer-centric company where people can find anddiscover virtually anything they want to buy online. By giving customers more of what they want -low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as aworld-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner todevelopment platform is driven by the spirit of innovation that is part of the company's DNA. Theworld's brightest technology minds come to Amazon.com to research and develop technology thatimproves the lives of shoppers and sellers around the world.

The Seller Support Associateacts as the primary interface between Amazon and our business partners. The Seller Support Associatewill be responsible for providing timely and accurate operational support to Merchants selling onthe Amazon platform. The successful candidate has an immediate, distinct effect on the experience ofcustomers of Amazon, making a strong record of customer focus a high standard for the role. A SellerSupport Associate is expected to address chronic system issues, provide process improvements,develop internal documentation, and contribute to a team environment, all while adhering to servicelevel agreements for phone and/or email cases.
Summary of Responsibilities


Demonstrates effective, clear and professional written and oral communication.
Provides promptand efficient service to Amazon Sellers and Merchants including the appropriate escalation ofSellers issues.
Builds Platform and business knowledge to better serve sellers
Maintains apositive and professional demeanor always portraying the company in a positive light and effectivelymanaging sensitive issues.
Demonstrates excellent time-management skills and the ability towork independently knowledge while using departmental resources, policies and procedures.
Contributes to a positive team environment and proactively aids team members with difficult contactsas needed.
Maintains acceptable performance metrics such as quality, productivity, firstcontact resolution, and attendance.
Actively seeks solutions through logical reasoning and datainterpretation skills and identifies trends to appropriate channel including improvementsuggestions.
Liaise with other departments such as Customer Service, Merchant Investigations,or Payments teams as required to resolve Sellers issues and questions.


Qualification/Knowledge and Skills

Education: Completed Matric or equivalent
Language: English andGerman (fluent)
Experience within a customer service environment preferred. Desire to expandskills into new areas.
Technical (Computers & Internet) savvy is required. Business acumen inareas of e-commerce and retail.
Committed seller advocate, drive process & toolimprovements.
Enthusiasm and strong self-motivation.
Strong prioritization and time managementskills, with a high degree of flexibility.
Embrace constant change with flexibility and goodgrace.
Demonstrate appropriate sense of urgency for contact response time in the face of variableworkflow.
Demonstrates effective communication, composure, and professional attitude




Preferred Qualifications
Exemplary performance record, particularly with regard toquality & productivity
Desired skill-sets include MS Office Application Excel and InternetExplorer / Mozilla Firefox



 
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