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IT Configuration Analyst
Job Ref
278364
Job Type
Permanent
Employer Type
Recruitment Agency
Date Added
16 Mar 2018
Expiry Date 30 Apr 2018
Expiry Date 30 Apr 2018
* There have been 15 applications to this job.
* This job has been viewed 1841 times.
Employer:
TriTec Talent
Location:
South Africa
Salary:
Negotiable
Benefits:
Role details:
- - - - - - - - - - - - - -
Role DescriptionIT Configuration Analyst Johannesburg Working hours: 10:30am – 19:30pm, Monday to Friday Anexciting opportunity with a leading global law firm exists for an Analyst. The ConfigurationAnalyst is responsible for ensuring hardware and software assets and their configurations are known,recorded and accessible within the CMDB defined in the Configuration Management System (CMS). Theanalyst is responsible for maintaining the relationships between the Configuration Items (CIs) thatmake up the services, systems and applications used throughout the Business. The analyst directlysupports the Service Asset and Configuration Management policy and process and all related ITILprocesses, as well as supporting the introduction of new services and technologies and their relatedmaintenance and upgrade activities. Effective Service Asset and Configuration Management enablesbetter compliance with security standards, maximum asset usage, full lifecycle management (throughto disposal) and the application of cost effective controls throughout the lifetime of the asset.
Skills and Experience
Technical Skills: Understanding of data models, and data relationships, especially as they relateto Configuration Management and the CMDB High-level understanding of data centre infrastructure andcorporate desktop environments Knowledge of hardware lifecycle and disposal processes Experience: Minimum two, preferably three plus years' experience operating Service Asset and ConfigurationManagement processes Strong experience and knowledge of ITSM, in particular Configuration Managementprinciples, methodologies and contemporary toolsets Experience in defining, updating and deployingITSM/ITIL processes for mid-to-large corporate organisation(s). Prior configuration managementexperience within a Service Management tool e.g. ServiceNow QUALIFICATIONS AND TRAINING Collegedegree (required) ITIL v3 Certification (required to Foundation level) Software Asset Management:Practitioner (desirable) or, Software Asset Management Essentials: Foundation (desirable) or,International Association of IT Asset Managers certification – IAITAM (desirable) Pleasefollow the link to apply directly to EOH Recruitment Solutions For further information you cancontact Charmain Ferreira on 010 045 1384