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Junior Service Representative
Job Ref
282222
Job Type
Contracting
Employer Type
Recruitment Agency
Date Added
21 Aug 2019
Expiry Date 18 Sep 2019
Expiry Date 18 Sep 2019
* There have been 32 applications to this job.
* This job has been viewed 1637 times.
Employer:
BCX 1
Location:
Gauteng
Salary:
Market related
Benefits:
Role details:
- - - - - - - - - - - - - -
Key Deliverables / Primary Functions • Responsible for inbound telephonic communication with our client base
• Respond to client requests/queries in accordance with service level agreements and log requests/queries onto the system.
• Escalate requests/queries for resolution to the Team Leader/Ops Manager when required.
• Ensure the quality of service exceeds customer’s expectations
• Understanding the client product and requirements
Core Functional Knowledge/ Skills
IT Infrastructure Technology; Customer Focus; Communication; Time Management; Troubleshooting Techniques.
Competencies (Behaviour)
Checking Things; Documenting Facts; Examining Information; Following Procedures; Interacting with People; Managing Tasks; Meeting Timescales; Producing Output; Team Working; Upholding Standards.
Qualifications
Grade 12 (NQF 4) with relevant IT Certification
Experience (length and type of experience)
1 year’s IT Support or Call Centre experience
