JOB SEEKERS
EMPLOYERS
JOBS QUICK-SEARCH
.net
.net developer
a+
abap
account manager
accountant
admin
administrator
analyst
architect
bookkeeper
business analyst
business intelligence
c#
call centre
ccna
cisco
cloud
cobol
consultant
delphi
desktop
desktop support
developer
engineer
finance
graduate
graduates
helpdesk
internship
it manager
it support
it technician
java
java developer
junior developer
legal
linux
manager
marketing
mcse
network
network administrator
oracle
personal assistant
php
php developer
programmer
project
project administrator
project manager
receptionist
sales
sap
secretary
security
sql
support
technical support
technician
test analyst
tester
web developer
NEWSLETTER
FOLLOW US
Specialist: IT Frameworks Management
Job Ref
282002
Job Type
Permanent
Employer Type
Recruitment Agency
Date Added
29 Aug 2019
Expiry Date 26 Sep 2019
Expiry Date 26 Sep 2019
* There have been 16 applications to this job.
* This job has been viewed 5121 times.
Employer:
BCX 1
Location:
Gauteng
Salary:
Market related
Benefits:
Role details:
- - - - - - - - - - - - - -
Key Deliverables / Primary Functions Contribute towards the development of the Service Management strategy - build and implement the ITSM roadmap and processes for service delivery improvement across the business, based on client requirements.
Manage the Continual Service Improvement process inclusive of: maintaining the maturity level of the defined Continual Service Improvement in accordance with contractual requirements.
Development of process documentation, other system requirements in consultation with the various departments,
Promote awareness to all individuals of the organization on the ITIL Framework and other existing policies and procedures of the company through training and presentations.
Collaborate between and within BCX Divisions to create an awareness of the Continual Service Improvement process and to communicate details of Continual Service Improvement activities taking place.
Identify and propose opportunities for Continual Service Improvement in all areas of the ITSM processes.
o Create reports and analyse performance trends to identify potential improvement areas and/or performance deficiencies;
o Recommend actions to improve existing artefacts, templates, management plans, and business processes.
o Communicate recommended approach/design SIP initiatives through the delivery of functional requirements, process and workflow design, and communications.
o Ensure achievement of all process execution related SLAs and KPIs.
Facilitate the identification and effective mitigation of operational risk within the environment, in accordance with the defined risk management processes.
Core Functional Knowledge/ Skills
ITIL Framework; Relationship Management; Analytical; Presentation; Time & Priority Management.
Competencies (Behaviour)
Adopting Practical Approaches; Articulating Information; Developing Expertise; Examining Information; Following Procedures; Interacting with People; Interpreting Data; Making Decisions, Managing Tasks; Meeting Time Scales; Producing Output; Resolving Conflict; Taking Action; Team Working; Upholding Standards.
Qualifications
Relevant Diploma (NQF 6) or Degree (NQF 7) in Information Technology or Computer Science or similar
Alternatively, Grade 12 (NQF 4) with IT certification
Certification/ Professional Registration
ITIL Foundation Certification
ITIL Practitioner Certification
COBIT Foundation (Advantageous)
Experience
5 years experience in ITIL.