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Helpdesk Support (Pretoria East)

Job Ref
Job Type
Employer Type
Recruitment Agency
Date Added 21 Feb 2018
Expiry Date 21 Mar 2018
* There have been 9 applications to this job.
* This job has been viewed 307 times.
ICT Recruit


ZAR12000 - ZAR14000 PM

Medical Aid and Pension Fund

Role details:
A company in Pretoria East is looking for a skilled IT Helpdesk Support who can assist with in-house support. 1 - 2 years’ experience required.
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Technical experience required:
Helpdesk Support
• Assist users via Telephone or email
• Addressing all calls on the Helpdesk and making sure it gets resolved

Call types on Helpdesk
• Setup, configure all outlook and email problems
• Setup Dealer Management Connections
• Log and report of all Branch downs
• Install Backup client software
• Setup and configure Internet Explorer
• Report all Hardware faults with Dell
• Troubleshoot all Microsoft software problems
• Do attachment control
• Post all new Jobs on intranet
• Setup and trouble shoot all printers and print servers
• Remove viruses and spyware
• Setup Out of office for users

Hardware and Software
• Do the basic hardware setup – Install memory, HDD and Power supply
• Install operating system and apply all the required configs
• Install and trouble shoot all Desktop drivers
• Install 3G drivers and setting up on the APN
• Installing Desktop PC’s and printers
• Setting up HP Micro servers and configuring Raid
• Do basic config on Core servers and administrating Backup software and Antivirus

Wireless system
• Assist users to setup cameras on the wireless AP’s
• Setup of new routers and configuration of AP’s
• Troubleshoot Connection problems from routers to core

• Install UTP cable
• Crimping RJ45’s
• Testing and tracing faulty network points
• Install routers and unmanageable switches
• Apply Access list to switches
• Basic troubleshoot on switches and routers

Reference for this position is Helpdesk Support which is a permanent position based in Pretoria East offering a salary of R 12 000 – R 14 000 per month with Pension fund and Medical Aid.

ICT Recruit are specialist IT recruiters with a wide range of tech positions available. Should you not hear from us within 14 working days please consider your application unsuccessful, however we do keep CV’s on our Database for future use or other positions you qualify for.

Email your CV today - lea @ ictrecruit. co. za

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