Our client the Insurance industry is urgently seeking a Service Desk Agent. The Service Desk is the window of the entire organization; a very dynamic and fast-paced department.
It's a highly-structured operating environment where constant change is the norm
• ITIL Foundation Course (not obligatory but a plus)
• Customer Service
• Excellent oral and written communication and interpersonal skills
• Professional and courteous demeanor
• Ability to multi-task in a fast-paced, high-volume environment
• Excellent problem-resolution skills
• Strong systems skills
• Ability to learn, retain and apply large amounts of product, procedure, policy and system information
• Ability to meet established productivity, effectiveness, training.
• Ability to work in a highly-structured environment – take scheduled lunches and breaks
• Ability to accept and incorporate constructive feedback to improve performance
• Flexibility in responding to change or business needs
• Ability to accommodate non-traditional work schedules
• Willingness to help peers
• Excellent attendance and punctuality
• Good team player
• Self-starter