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HEAD: SERVICE MANAGEMENT

Job Ref
282693
Job Type
Permanent
Employer Type
Company
Date Added 15 Nov 2019
Expiry Date 13 Dec 2019
* There has been 1 application to this job.
* This job has been viewed 1586 times.
Employer:
City of Cape Town

Location:
Western Cape

Salary:
ZAR965778 - ZAR965778 PA

Benefits:


Role details:
CORPORATE SERVICES

INFORMATION SYSTEMS AND TECHNOLOGY

DISTRIBUTED COMPUTING

HEAD: SERVICE MANAGEMENT

TCOE SALARY COMMENCING FROM R965 778 PER ANNUM

REF.: CS 134/19

Requirements:

- A Bachelor’s or BTech degree in an Information Systems and Technology discipline
- Minimum of 10 years’ experience in service management with at least 6 years being at a leadership level
- Expert level ITIL certification.
- - - - - - - - - - - - - -
Key Performance Areas:

- Manage the IS&T departments service management section, which includes the service desk, problem management unit, change management team, release management and related functions
- Provide strategic direction to the department in terms of improving service delivery across the entire service catalogue of IS&T services
- Develop and monitor various SLAs and OLAs relating to the IS&T departments service offerings
- Ensure the delivery of project and operations management services to the distributed computing branch - Provide performance reporting on the overall function of the Distributed Computing branch
- Manage the resources of the unit.

CLOSING DATE: 15 NOVEMBER 2019


- Please quote the reference number of the vacancy in all communications.
- Certified copies of qualifications must be available on request.
- Kindly note that applications will not be acknowledged in writing.
- Copies of supporting documents will not be returned.
- No late applications will be considered.
- If no notification of appointment is received within 3 months of the closing date, please accept that your application was unsuccessful.

The City of Cape Town promotes and applies the principles of employment equity. In line with the City’s corporate employment equity and diversity strategy, equity policy, plan and targets, preference will be given to suitably qualified candidates from the designated groups.


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