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Ops Specialist: APN Coordination

Job Ref
281050
Job Type
Permanent
Employer Type
Company
Date Added 18 Jan 2019
Expiry Date 15 Feb 2019
* There have been 7 applications to this job.
* This job has been viewed 2061 times.
Employer:
Telkom

Location:
Gauteng (Pta)

Salary:
Market related

Benefits:


Role details:
Business Unit Consumer and Small Business
Service Organisation Consumer and Small Business
Division/Section CSB: Customer Service & Operation
Number of Positions 1
Job Type Classification Permanent
Region Gauteng
Location - Town / City Centurion
- - - - - - - - - - - - - -
Core Description Responsible for the end to end technical management of on-boarding new APN customer onto the Telkom systems and the upgrade/ migrations of existing APN products from one APN package to another.
Competencies FUNCTIONAL KNOWLEDGE
Technical knowledge of APN functionalities; APN order flow and assurance; OMS and CRM; Telecommunications products and services e.g. APN and International Roaming; Project Management; Experienced in outbound call handling activities

FUNCTIONAL SKILLS
Call Handling; Analytical; Communication; Technical Troubleshooting

ATTITUDES/ LEADERSHIP COMPETENCIES
Ethical; Proactive; Customer Focus, Ability to perform under pressure
Job Responsibilities See JD Outputs
Required Certification At least 1 IT certification (Cisco/MCSE)
CCNA essential
Knowledge on DNS and IP Address leasing/ allocation
Qualifications 3-year Degree/ Diploma in Information technology or Telecommunications (NQF level 6)
Experience 3+ years experience in IT support or Telecoms support (Networks, Business support or customer service). Experienced in outbound call handling activities.
Special Requirements Excellent spoken command of English language
Valid Driver's license - Willing to travel



 
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