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Junior Systems Engineer
Job Ref
269141
Job Type
Permanent
Employer Type
Recruitment Agency
Date Added
29 Aug 2016
Expiry Date 5 Sep 2016
Expiry Date 5 Sep 2016
* There have been 19 applications to this job.
* This job has been viewed 1706 times.
Employer:
BCX 1
Location:
Western Cape
Salary:
Market related
Benefits:
Role details:
- - - - - - - - - - - - - -
About the role
•Take cognisance of industry compliance requirements
•The need to be aware of changes in clients operational and medium to long term objectives and ICT requirements
•Understand the change in the BCX service model to a services on demand model
•The need to be aware of, and adhere to, SLA / OLA requirements
•The need to have a conceptual understanding of the Service delivery model
•The need to be aware of the latest updates of the Service Catalogue which form the basis of Service delivery in the Advanced Managed Services (AMS)
•The need to be in alignment with Client Services Models
•The need to be aware of emerging and current technology
Clients
•AMS Clients
•AMS Departments
•Infrastructure Services
•Manager: Technical Support
•Service Delivery
Duties
•Applications Support
•Business Analysis
•Change Management
•Database Administration
•Database Design
•Data Analysis Within a Project Environment
•Data Analysis Within A (Non-Project) Corporate Environment
•Documentation/Technical Authoring
•Hardware/Software Installation
•Porting/Software Integration
•Systems Integration
•Systems Testing
•Sales Support
•User Support
•Project Office
Job Requirements -
Educational Background:
•Grade 12, NQF Level 4
Previous Experience:
•Preferably one year in an IT environment
•Preferably Mainframe and AIX experience
•3rd party software and operating systems
Knowledge and Skills:
•Call Centre Principles
•Client Policies and Procedures
•Understand BCX’s Policies and Procedures
•Understand BCX’s Values and Ethics
Core Competencies:
•Analytical Thinking
•Communication
•Comparisons
•Customer Excellence Orientation
•Insight
•Listening Potential
•Stress Management
•Teamwork
