Provide High Level Support on all Vox Orion Voice solutions. Evaluate, test and approve new Hardware as well as enhancements to existing products. Interoperability Tests with major Vendors. Ensure all Technical documents are updated and distributed to Technical teams Knowledge transfer. Update Knowledge base. Monitoring of all support issues logged on CRM ensuring that correct processes are followed. Assist Technical Team Leaders to resolve recurring problems at client sites. Ensure Training is carried out to all technical staff. Prepare and maintain handover documentation. Writing of technical documentation, including detailed specification documents. Responsible for Alpha and Beta tests of new hardware/firmware prior to company acceptance. Visits to clients in order to expedite resolution Pre- Sales assistance as and when required. Research new technologies and suggest/implement new solutions to enhance Orion product offering. Keep up-skilled and abreast of trends in the industry. Efficient planning and execution of Alpha and Beta tests. Production of all testing documentation and technical bulletins Knowledge Base Liaising with Suppliers, Developers and Orion technical department. Maintain high Quality standards. Effective management of test systems. Weekly Report to Team Leader.
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VoIP Data networks Routers Telecoms Analogue and Digital switching equipment. Test procedures and Quality assurance. Windows and Linux OS. PCs and Networking. Interpreting basic circuit diagrams. Technical Writing Excellent verbal and written communication skills Logical thinking and problem solving Analytical and articulate Technical writing Planning and organizational skills People skills Responsible Initiative Energy and tenacity Attention to detail Team Player
Qualifications & Experience
Matric N5 - Electrical Engineering (Light Current) / Tertiary Technical Qualification Preferred, CCNA/CCNP, N+ (International accreditation) 3 yrs Telecoms / IT 2 yrs VoIP 2 Years data networks
THIS POSITION IS BASED IN DURBAN, ONLY APPLY IF YOU ARE IN DURBAN OR WILLING TO RELOCATE