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Voice Support Specialist

Job Ref
212562
Job Type
Permanent
Employer Type
Recruitment Agency
Date Added
7 May 2012
* There have been 7 applications to this job.
* This job has been viewed 829 times.
Employer:
Tremendis Learning

Location:
Natal

Salary:
Market related

Benefits:


Role details:
Provide High Level Support on all Vox Orion Voice
solutions.
Evaluate, test and approve new Hardware as well
as enhancements to existing products.
Interoperability Tests with major Vendors.
Ensure all Technical documents are updated and
distributed to Technical teams Knowledge transfer.
Update Knowledge base.
Monitoring of all support issues logged on CRM
ensuring that correct processes are followed.
Assist Technical Team Leaders to resolve recurring
problems at client sites.
Ensure Training is carried out to all technical staff.
Prepare and maintain handover documentation.
Writing of technical documentation, including
detailed specification documents.
Responsible for Alpha and Beta tests of new
hardware/firmware prior to company acceptance.
Visits to clients in order to expedite resolution
Pre- Sales assistance as and when required.
Research new technologies and
suggest/implement new solutions to enhance
Orion product offering.
Keep up-skilled and abreast of trends in the
industry.
Efficient planning and execution of Alpha and Beta
tests.
Production of all testing documentation and
technical bulletins Knowledge Base
Liaising with Suppliers, Developers and Orion
technical department.
Maintain high Quality standards.
Effective management of test systems.
Weekly Report to Team Leader.

LOG ON AT www.tremendis.co.za to submit your CV
- - - - - - - - - - - - - -
VoIP
Data networks
Routers
Telecoms Analogue and Digital switching
equipment.
Test procedures and Quality assurance.
Windows and Linux OS.
PCs and Networking.
Interpreting basic circuit diagrams.
Technical Writing
Excellent verbal and written communication skills
Logical thinking and problem solving
Analytical and articulate
Technical writing
Planning and organizational skills
People skills
Responsible
Initiative
Energy and tenacity
Attention to detail
Team Player

Qualifications & Experience

Matric
N5 - Electrical Engineering (Light Current) / Tertiary
Technical Qualification
Preferred, CCNA/CCNP, N+ (International
accreditation)
3 yrs Telecoms / IT
2 yrs VoIP
2 Years data networks

THIS POSITION IS BASED IN DURBAN, ONLY APPLY IF YOU ARE IN DURBAN OR WILLING TO RELOCATE



 
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