• Provide High Level Support on all Vox Orion Voice
solutions.
• Evaluate, test and approve new Hardware as well
as enhancements to existing products.
• Interoperability Tests with major Vendors.
• Ensure all Technical documents are updated and
distributed to Technical teams – Knowledge transfer.
• Update Knowledge base.
• Monitoring of all support issues logged on CRM
ensuring that correct processes are followed.
• Assist Technical Team Leaders to resolve recurring
problems at client sites.
• Ensure Training is carried out to all technical staff.
• Prepare and maintain handover documentation.
• Writing of technical documentation, including
detailed specification documents.
• Responsible for Alpha and Beta tests of new
hardware/firmware prior to company acceptance.
• Visits to clients in order to expedite resolution
• Pre- Sales assistance as and when required.
• Research new technologies and
suggest/implement new solutions to enhance
Orion product offering.
• Keep up-skilled and abreast of trends in the
industry.
• Efficient planning and execution of Alpha and Beta
tests.
• Production of all testing documentation and
technical bulletins – Knowledge Base
• Liaising with Suppliers, Developers and Orion
technical department.
• Maintain high Quality standards.
• Effective management of test systems.
• Weekly Report to Team Leader.

LOG ON AT www.tremendis.co.za to submit your CV
• VoIP
• Data networks
• Routers
• Telecoms – Analogue and Digital switching
equipment.
Test procedures and Quality assurance.
• Windows and Linux OS.
• PCs and Networking.
• Interpreting basic circuit diagrams.
• Technical Writing
• Excellent verbal and written communication skills
• Logical thinking and problem solving
• Analytical and articulate
• Technical writing
• Planning and organizational skills
• People skills
• Responsible
• Initiative
• Energy and tenacity
• Attention to detail
• Team Player

Qualifications & Experience

• Matric
• N5 - Electrical Engineering (Light Current) / Tertiary
Technical Qualification
• Preferred, CCNA/CCNP, N+ (International
accreditation)
• 3 yrs Telecoms / IT
• 2 yrs VoIP
• 2 Years data networks

THIS POSITION IS BASED IN DURBAN, ONLY APPLY IF YOU ARE IN DURBAN OR WILLING TO RELOCATE