A leading companywithin the ICT space in South Africa is looking for an to join their large, innovative and stableworkforce. My client requires an Application Support Administrator urgently to providemonitoring/support/investigation/fault administration on 3rd Party applications as well asAnalysisof failures and trends on 3rd Party applications . Candidate must have Weblogic experience!Application Support Administrator
Must have Weblogic experience
Responsibilities:
On line monitoring, administration and support of 3rdParty applications running on various platforms ranging from Microsoft Windows, UNIX utilisingOracle/Microsoft SQL Databases in a production environment
Provide operational & businesssupport for various 3rd Party applications running in an online production environment to ensureservice is provided within customer Service Level Agreements
Monitor, log, investigate andresolve failures on transaction processing applications
Liaising with and provide assistance tocustomer representatives during problem resolution
Provide accurate and clear verbal andwritten reporting for application failure investigations and resolution
Perform scheduleddaily, weekly monthly support tasks
Perform investigations on application support techniques tocontinually improve operational support and simplify achievement of customer SLAs
Performproactive analysis of failures and trends on 3rd Party applications and data to improve servicelevels
Conduct routine maintenance, upgrades and deployment of 3rd Party applications
Provide assistance and training to support team members
Provide application performanceinformation and participate in periodic support compliance audits
Perform after hours standbysupport on 3rd Party applications running in a production environment
Comply with the businessfootprint shift requirements of the Online support team
EducationRequired:
3 Year tertiary qualification or a relevant IT qualification
Experience Required:
Minimum 3 years application support experience or 5years general IT support experience
Essential Competencies:
Weblogic experience
Knowledge of thedisciplines in an application support environment, incident handling, change management etc.
Sound problem solving exposure at application and business transaction level
Commitment toroutine as well as investigation/analysis work
Knowledge of Microsoft Windows operating systemsand databases
Ability to understand and write SQL Database queries (Oracle/Microsoft SQL)
Ability to solve medium to high complexity problems
Self-motivated, proactive, takingownership of problems through to completion
Mature person with the sense of responsibility towork on shifts and standby
Advantageous Competencies:
Good oral andwritten communication skills
Good customer relationship skills
Problem solving skills
Quick learner (short initial ramp up period)