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Technical Operations Support Analyst

Job Ref
Job Type
Employer Type
Recruitment Agency
Date Added 18 Apr 2017
Expiry Date 16 May 2017
* There have been 58 applications to this job.
* This job has been viewed 2708 times.
Vheneko Business Solutions


ZAR30000 - ZAR40000 PM

13th cheque, pension fund, medical aid

Role details:
Our client, a leading Telecoms Company, is looking for a suitably qualified Technical Operations Support Analyst to join the exciting organisation. The successful incumbent will be responsible for problem tracking, management and reporting as well as internal server maintenance. They will also be required to perform operations, configuration and maintenance on production systems.

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Role Responsibilities:

Perform operations, configuration and maintenance on production systems
Track, manage and report on incidents
Conduct SQL scripting and DB maintenance
Identify enhancements to improve supportability, operability and performance of systems
Ensure SLAs are met for external and internal clients in terms of mean time to respond and mean time to resolve issues
Maintain the internal servers and perform day-to-day IT admin tasks
Provide after-hours support according to a standby schedule


Previous production system support work
Strong analytical and problem solving skills
Ability to adapt to changes and learn quickly
Capacity to work under pressure
Ability to share knowledge and contribute to a team
IT admin experience
The ability to identify product gaps and liaise with development and architecture teams to outline requirements
Telecoms Industry experience highly beneficial

Education / Qualifications

Microsoft SQL Management Studio
SQL Database Maintenance
Support and Configuration of Java Applications
Application monitoring support
Microsoft Office (Advanced)
Knowledge of MS SQL utilities e.g. Scheduled Jobs, Store Procedures, Indexing etc
Knowledge of Windows operating systems