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Specialist - CustomerExperience (CEX)

Job Ref
270715
Job Type
Permanent
Employer Type
Company
Date Added 2 Dec 2016
Expiry Date 30 Dec 2016
* There have been 7 applications to this job.
* This job has been viewed 2191 times.
Employer:
Telkom

Location:
South Africa

Salary:
Negotiable

Benefits:


Role details:
Responsible forCustomer Experience reporting, mobilisation and/or implementation...
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Responsible forCustomer Experience reporting, mobilisation and/or implementation. The focus will be on ensuringefficient customer experiencefeedback data management, root-cause diagnostics, solution intervention & implementation. Trackingof internal service delivery performance measures and align to customer (service) expectations andimplement solutions to satisfy customer requirements. Tracking of internal service deliveryperformance measures and align to customer service expectations and implement interventions tosatisfy customer requirements.




 
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