South African based company with a global footprint has solid career opportunities for a ITIL Certified Capacity Manager• Provide processor normalization factors for use in calculating processor consumption.
• Notify the Tool Support team of defects in their product, and assist them as necessary to confirm the defect and verify proposed corrections/patches.
• Participate in customization and maintenance of standards.
• Performance and Capacity Management tooling.
• Recommend corrective actions to resolve capacity problems and prevent possible future incidents.
• Provide modelling analysis for processor upgrades, new workloads, and growth projections
• Produce monthly capacity analysis reports for monitored resources.
• Provide analysis of server resource utilization exception reports
• Specify metric collection and retention requirements
• Monitor effect of tuning changes and analyze the results of changes implemented
• Investigate incidents and problems affecting capacity and provide input and findings to the Root Cause Analysis process
• Implement/request performance changes as approved through a formal change management process
• Evaluate planned changes from a performance perspective for identifying and avoiding potential performance
• Recommend and/or create change records as required to maintain established system / subsystem performance service
• Take ownership of problems / changes assigned to Performance Management
• Prepare and distribute monthly capacity reports clients.
• Provide recommendations on expected resource usage for new projects (application sizing).
• Develop annual capacity plans, considering business plans, for clients.
• Provide recommendations of future capacity based on the annual plan.
• Provide input to budgetary process based on capacity plan.
• Report performance against SLA
• Ensure that proper tooling is in place to provide capacity management statistics
• Ensure that the proper end to end Capacity Management process is followed per ITIL principles.
• Stay aware of industry trends and its impact on capacity management.

• Minimum of 4 years within a Capacity management role
• ITIL Certified

• Good verbal and written skills
• Solid analytical skills
• Solid client relationship skills



If you do not hear from us within 1 month of the closing date, you may assume that your application was unsuccessful. All qualifications and certificates will be verified. Our Client reserves the right not to fill the position. Candidates may be expected to undergo psychometric testing. It is the applicant’s responsibility to have foreign qualifications evaluated by the South African Qualifications Authority (SAQA) and to provide the evaluation results.