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System Support Specialist

Job Ref
284416
Job Type
Permanent
Employer Type
Company
Date Added 13 Aug 2021
Expiry Date 10 Sep 2021
* There have been 3 applications to this job.
* This job has been viewed 2578 times.
Employer:
Shoprite

Location:
Western Cape

Salary:
Market related

Benefits:


Role details:
MAIN PURPOSE OF THE JOB:

JDA/Bamboo Rose:
? Application Administration
? Support
? System Administration
? UAT
? Write and execute SQL queries
- - - - - - - - - - - - - -
JOB OBJECTIVES:

? Attend to system user queries
? Assist with fault finding
? Interact with other IT departments for any new requirements
? Assist with technical specifications and information gathering
? Interact with 3rd party IT system vendors
? Absorb and analyse information and help the team make better decisions.
? Keep your team focused and provide mentorship.



TASK INFORMATION:

? Structuring of system strategy such as the development of systems requirements through the design, prototyping, testing, training, defining, and implementation of procedures for support of practical business solutions.
- Assist the Business Analysts with the capabilities of the SAP system when required.
- To generate knowledge about the current business process, design current business flows, study current business processes and its complication, and getting through with current business setup.
- Identifies the use cases and transforms them into logical and technical views.
- Ensure that the users agree and sign-off the suggested solutions.
- Maintain the task management systems (EPM and Remedy)
- Do accurate time keeping of time spent on changes
- Track and manage the teamís performance.
- Manage business expectations and delivery of incidents, work requests and change requests.
? Customizing the respective business area and making sure the system reacts in the manner according to the constraints of the request.
- Design and implement technological business solutions
- Prepare test scripts and execute testing of the configured scenarios
- Do testing of customisations and developed programs
- Maintain the task management systems (EPM and Remedy)
- Do accurate time keeping of time spent on changes
? To provide support to the members of the team as well as users of the SAP System.
- Assist the business users when necessary.
- Assist the Business Analysts with the capabilities of the SAP System when required.


JOB RELATED EXPERIENCE:

- SQL 2-3 years
- Excel 2-3 years


FORMAL QUALIFICATION:

- Degree/Diploma 3 years


JOB RELATED KNOWLEDGE:

- System Testing 2-3 years
- System Support 2-3 years
- Technical Lead role 2-3 years


Located in Brackenfell in Cape Town



 
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