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IT Operations Manager

Job Ref
266054
Job Type
Permanent
Employer Type
Company
Date Added 6 May 2016
Expiry Date 3 Jun 2016
* There have been no applications to this job.
* This job has been viewed 1651 times.
Employer:
Novus Holdings

Location:
Western Cape

Salary:
Market related

Benefits:


Role details:
You will plan, develop and direct the entire computer installation function and personnel. As well as co-ordinate the application of computer systems and techniques to the various operations of the organisation.
- - - - - - - - - - - - - -
Responsibilities:

Organisation Capability:
- Recruit, hire, train and supervise staff , or participate in staffing decisions.
- Ensure IT support staff have the right competencies and skills to deliver on IT’s objectives.
- Performance management of IT support staff.

IT Risk Management:
- Ensures IT environment is secure.
- Ensure servers/workstations/databases have the latest virus/security patches and are updated regularly.

IT Reliability:
- Ensure IT environment is reliable, stable and performs according user expectations.
- Manage backup and recovery of company data including disaster recovery planning and testing.
- Ensure a reduction in business incidents especially critical and high incidents.
- Regular review if key IT Operational dashboards and alerts to eliminate unplanned downtime.
- Ensure regular IT maintenance is conducted in the environment – hardware and software.

IT Service Management:
- Provide IT Services that exceeds customer expectations.
- Ensure helpdesk/service desk functions efficiently.
- IT Services are provided and delivered according agreed Service Level Agreements.
- Ensure Supplier Management processes and engagements are in place and efficient.
- Follow the ITIL process for continuous improvement.

General:
- Continually scan the external environment to identity new technologies.
- Meet with department heads, managers, supervisors, vendors, and others, to solicit cooperation and resolve problems.
- Provide users with technical support for computer problems.

Requirements:
- Degree or diploma in Information Technology - Essential
- Business/Commerce related qualification - Desirable
- Project Management Qualification - Desirable
- Technology related qualifications (eg MCITP – Desirable)
- 4-6 years’ relevant experience
- Decision maker and initiator
- Leading and Supervising abilities
- Adhering to Principles and Values
- Planning and Organisational skills
- Responding and adapting to change

To find our more or to apply, please go to our ‘current opportunities’ at www.novus.holdings by 6th May 2016.



 
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